11 Telemarketing KPIs You Should Be Tracking
Discover the 11 telemarketing KPIs you should be tracking if you want to make more data-informed decisions while giving your team measurable targets to work toward.
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The 7 Best Software for the HVAC Industry
Explore the top 7 HVAC software solutions designed to enhance efficiency, streamline operations, and boost productivity with features like CRM, data visualization, and advanced field management.
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
Why Gamification Works: Electrika’s 20% Boost in Calls Explained
Electrika boosted performance by 15–20% with Plecto dashboards and gamification—turning reporting struggles into real-time wins and team-wide motivation.
Signs of Bad Management And How it Affects Employee Engagement
Find out what consequences bad management can have on employee engagement. Learn about three bad management styles and how you can avoid being this kind of manager.
4 Ways to Celebrate Success at Work & Deliver Better Customer Service
Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you cel…
Ecommerce Analytics: 5 Ways to Maximize Your Online Store’s Performance
This blog post explains how ecommerce analytic tools can help your online business. Additionally, we will give you tips on how integrating ecommerce analytics into a dashboard can…
5 Strategies to Provide Great Telecom Customer Service
Learn five key strategies for providing convenient and personalized telecom customer service while improving customer satisfaction and retention.
5 Steps for Introducing Company Work Habits
Company habits can help make your business much more effective. In this guest blog post from Userlike, you will discover the five steps you need to take to introduce company habit…
What are OKRs and How to Use Them to Optimize Your Business?
Get to know more about what are OKRs and start using them in your organization!
What Makes a Good Manager? Google Reveals 10 Useful Tips For You
Want to know how to transition from a good manager into a great one? Google's Project Oxygen has the answers. In this post, we share the 10 ways Google identify a great manager.
What is Sales Coaching and Why Using Sales Coaching With Real Time Data Matters
Sales reps often say that they aren’t getting the support they need to hit their targets. Many managers take coaching very seriously, investing a lot of time and effort – but with lackluster results. Find out why sales coaching with real-time data matters, and learn how you can use real-time data in your sales coaching to motivate your sales reps and get them performing like never before!
How to Create a Customer Service Report in Plecto
Why are CS reports so important? Find out why here, and how you can improve your CS team's performance by creating reports in Plecto.
How to Create a Plecto Sales Report
What's so special about sales reports? We explore their importance for the data-driven sales team, and how you can create them in Plecto.
Two Coaching Theories to Empower Teams
Flow and goal-setting theories are two frameworks that guide better coaching. Discover what these theories say about coaching strategy, and how to use them to get better results!
The Four Player Types in Gamification
Discover the four personality types essential to creating a solid gamification strategy.
The 10 Best SaaS KPIs You Need to Track in 2025
Every SaaS business is different, but here are the 10 most important SaaS KPIs that every SaaS company should be measuring in 2024.
Why Gamification Works: Electrika’s 20% Boost in Calls Explained
Electrika boosted performance by 15–20% with Plecto dashboards and gamification—turning reporting struggles into real-time wins and team-wide motivation.
7 Game-Changing Sales Gamification Ideas to Amplify your Sales
Seven motivating sales gamification ideas for you. From saving time to improving motivation, learn about gamification psychology and why sales gamification is the game-changer you…
4 Plecto Gamification Strategies to Use with Pipedrive
Uncover how integrating Plecto's gamification strategies with Pipedrive can boost sales performance and team motivation through engaging contests, real-time notifications, and rew…
Why Plecto is the Game-Changer for Gamification in Salesforce
Discover how integrating Plecto's gamification platform with Salesforce can boost your sales team's motivation, engagement, and performance.
Boosting Team Engagement and Productivity with Gamified Performance Dashboards
Gamified performance dashboards are not just a gimmick. Points, badges, and visualization of goal progress are all paramount to building a more engaged and more productive team.
6 Ideas to Encourage Accountability in Home Service
Accountability means taking responsibility for your work. Learn about some Plecto-based methods to create a culture of accountability at your home service company.
6 Ways to Highlight Your Home Service Technicians’ Performance
Keeping employees motivated and encouraged is important for every home service. Discover six of the best ways to do so, including with dashboard-based features.
6 Ways Data Visualization Drives Employee Motivation and Performance
Discover how data visualization boosts employee motivation. Save these engaging and actionable six strategies to transform your workflow today.
How to Make the Board Love Your Presentation (Even If You Hate Public Speaking)
Master your next boardroom presentation with these 7 proven tips for clarity, confidence, and impact.
Why Employee Recognition and Performance Metrics Go Hand in Hand
Performance is intrinsically linked with motivation and recognition. Learn why connecting employee recognition with performance metrics boosts morale, retention, and growth–and ho…
How to Visualize Your SQL Data
Learn how to connect your Plecto account with online databases, so you can provide your teams with the latest relevant, real-time data to build success.
Why is Data Visualization So Important?
We explore why data visualization is so important for the contemporary workplace, from the standpoints of science, business, and logistics.
Dashboards vs. Reports: Key Differences Explained
Dashboards and reports are two crucial features for understanding your business data. Learn here about their differences and similarities, and how to leverage both for maximal eff…
5 Examples of the Best Data Visualizations
Explore five of the best contemporary data visualizations that showcase creativity, innovation, and scientific clarity.
6 Examples of Bad Data Visualizations
We break down six examples of poor-quality data visualizations, looking at what makes them bad and how they can be improved for clearer, more effective data storytelling.
SaaS Trends That Will Shape the Industry in 2025
Are you a SaaS professional who wishes you had a crystal ball? Get the inside scoop on the five SaaS trends that will shape the industry in 2024.
The Best Gamification Practices for Close CRM
Discover the best gamification techniques to use in your Plecto x Close integration, and how they can provide tremendous benefits to your sales team.
8 of the Best KPIs for Close CRM
Learn about some of the best KPIs to use with Close CRM, and how they can optimize your usage of the platform!
Using Plecto Gamification in HighLevel
Want to incorporate gamification into your HighLevel workflow? Check out this article to find out how!
How to Create a TV Dashboard for HighLevel
Are you a HighLevel customer but want to get even more out of the platform? Read on to see how Plecto's visualization features can bring your HighLevel experience to the next leve…
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
25 Common Business Acronyms
Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
12 SLM KPIs for the Home Service Industry
Discover 12 advanced KPIs for the home service industry, including SLMs, to improve your service quality and efficiency with the Plecto x ServiceTitan integration.
10 of the Best Sales KPIs to Use With Pipedrive
Enhance your sales performance with the Pipedrive x Plecto integration by tracking essential sales-based KPIs—enabling data-driven decision-making and improved customer relationsh…
10 Essential KPIs for HubSpot Users
Discover 10 essential KPIs for HubSpot users to enhance CRM operations with Plecto integration, leading to increased sales, improved marketing, and responsive customer support!
10 Important Financial KPIs to Track in 2025
Learn about ten important financial KPIs that will help you measure and analyze your company’s financial state so you can stay on track – and increase profits.
12 Key KPIs for the Home Service Industry
Dive into 12 essential KPIs to boost revenue, customer satisfaction, and operational efficiency in the HVAC/home services industry.