Real-time visualization on a customer service dashboard

Stay on top of support tickets

Real-time customer service dashboards summarize your team's core key KPIs on one single source truth, meaning you can take immediate action on your performance.

See our Customer Service integrations

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"With Plecto, we shortened our response time from 6 minutes to 1 minute. The agents can be more efficient."

Lennart Thomsen

Customer Support Manager at Rema 1000

Deliver even better customer service

Reach a CSAT score of 98%!

Centralize your data so you can identify trends in real-time. Then, use these performance insights to take action and enhance customer service levels.

Learn more about Real-time Dashboards

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Discover our integrations

With one-click integrations to the most popular systems, you're able to take action on your data in a matter of minutes...

Maximize customer service motivation

Create a culture of healthy competition by harnessing the power of gamification in customer service. Design contests such as who can answer the most calls or resolve the most tickets.

Learn more about customer service gamification

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"We wanted to become a more data-driven company and meet the needs of a scaling support and sales teams. So Plecto was the obvious choice."

Daniel Figueiredo

Support & Sales Project Analyst

Build your own dashboard in a matter of minutes

Pre-built support dashboards

Visualize your data in a few clicks with our CS dashboard templates. We have tailor-made dashboards for many of the biggest support systems.

Discover the Plecto store

Ready-to-go customer service kpis

We have a whole library of the most common metrics used in support and telephony including, calls answered, ratings received and new support tickets.

Check out our library of customer service KPIs

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"Through gamification and visualization, Plecto has helped improve the company culture. We now experience a much better buy-in from our employees who take responsibility for the company’s key results."

Anders Eiler

CSO for eCommerce at

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Explore Plecto's features

Real-time Dashboards

Visualize KPIs on TVs around the office.

Real-time Reports

Save time with live, automated reports.

Performance Agreements

Set targets for each employee and follow progress in real-time.

Build Custom KPI's

Choose the KPIs that suit your custom needs.


Spark motivation and a healthy culture of competition.

Dynamic Dashboards

Personalize performance with Dynamic Dashboards


Get access to both the Reward Store and Contests with Gamification+

Coaching and Training

Elevate employee development with One-on-ones and Quizzes