Customer Service Dashboards | Plecto

Real-time visualization on a customer service dashboard

Stay on top of support tickets

Real-time customer service dashboards summarize your team's core key KPIs on one single source truth, meaning you can take immediate action on your performance.

See our Customer Service integrations

"With Plecto, we shortened our response time from 6 minutes to 1 minute. The agents can be more efficient."

Lennart Thomsen

Customer Support Manager at Rema 1000

Deliver even better customer service

Reach a CSAT score of 98%!

Centralize your data so you can identify trends in real-time. Then, use these performance insights to take action and enhance customer service levels.

Learn more about Real-time Dashboards

Discover our integrations

With one-click integrations to the most popular systems, you're able to take action on your data in a matter of minutes...

Maximize customer service motivation

Create a culture of healthy competition by harnessing the power of gamification in customer service. Design contests such as who can answer the most calls or resolve the most tickets.

Learn more about customer service gamification

"We wanted to become a more data-driven company and meet the needs of a scaling support and sales teams. So Plecto was the obvious choice."

Daniel Figueiredo

Support & Sales Project Analyst

Build your own dashboard in a matter of minutes

Pre-built support dashboards

Visualize your data in a few clicks with our CS dashboard templates. We have tailor-made dashboards for many of the biggest support systems.

Discover the Plecto store

Ready-to-go customer service kpis

We have a whole library of the most common metrics used in support and telephony including, calls answered, ratings received and new support tickets.

Check out our library of customer service KPIs

"Through gamification and visualization, Plecto has helped improve the company culture. We now experience a much better buy-in from our employees who take responsibility for the company’s key results."

Anders Eiler

CSO for eCommerce at team.blue