Real-time visualization of your performance

Stay on top of support tickets

A real-time customer service dashboard gives you a detailed overview of your team’s tickets and how each agent is performing.

See our Customer Service integrations

Celebrate every satisfaction rating

Get notified whenever you receive a new satisfaction rating and celebrate the positive ones while staying on top of the negative ones too.

Learn more about Instant Notifications

Oldest Unanswered Ticket
All time
02:57:31
Open Conversations
All time
32
Snoozed Conversations
All time
16
Unassigned Conversations
All time
3
Average Time to Close
All time
03:28:17
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Enhance customer service levels

Know where to allocate more resources in real-time

Combine your phone- and ticketing support systems in real-time to find out where to spend the most resources. Make sense of your numbers so you can provide better customer service.

Learn more about Real-time Dashboards

Make sure that you reach your targets

Set individual or overall targets for your agents and make sure that they complete them by tracking their progression live and making changes throughout the day.

Learn more about Performance Agreements

Oldest Unanswered Ticket
All time
02:57:31
Open Conversations
All time
32
Snoozed Conversations
All time
16
Unassigned Conversations
All time
3
Average Time to Close
All time
03:28:17

Maximize customer service motivation

Create friendly competitions

Discover the potential of gamification in customer service. Create contests such as who can answer the most calls or resolve the most tickets.

Learn more about customer service gamification

Visualize your data and engage your agents

Create fully customizable customer service KPI dashboards and reports to visualize your numbers and create data-driven performance among the agents.

Instant Notifications for Customer Service teams

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Explore Plecto's features

Real-time Dashboards

Visualize KPIs on TVs around the office.

Real-time Reports

Save time with live, automated reports.

Performance Agreements

Set targets for each employee and follow progress in real-time.

Build Custom KPIs

Choose the KPIs that suit your custom needs.

Gamification

Spark motivation and a healthy culture of competition.