Take fast, data-driven decisions on your KPIs 📈
Customer service is a fast-paced environment. Real-time KPI visualization enables you to identify any performance issues - and take immediate action.
Join 700+ data-driven teams taking their performance to the next level
How Plecto powers customer service performance 🚀
At-a-glance performance insights
Stay up to speed with your handling time, ticket levels, response times and your other key KPIs - all on one screen.
Everyone in the know - all the time
Visualize your support team's activities so your team knows exactly how they are performing.
Happy agents = happy customers
Equip your team with the tools to stay motivated and engaged - and watch this satisfaction rub off on your customers.
Achieve your service levels & exceed your targets 🎯
Ensure that your team is on track with their targets with real-time visualization. Make your data visible so agents know exactly how they are performing.
Our Customer Service Success Stories
The menswear group Shaping New Tomorrow reached an incredible 99% CSAT score by leveraging real-time data analytics.
Uncover how the Scandinavian supermarket giant cut agent response time by a whopping 5 minutes!
Learn how the payment giant uses Plecto to reduce churn and reach out to more customers.
We seamlessly integrate with your favorite support tools
Maximize motivation and drive agent productivity 💪
Harness the power of gamification in customer service by creating a culture of healthy competition. Design contests such as who can answer the most calls or resolve the most tickets.
Reward and celebrate the efforts of your support team 🎉
Working in customer service is no easy job, so introduce notifications, achievements and badges to recognize the top performance of your team members.
Centralize your support data all in one place 🧲
Whether it's through phone, email, chat or another channel, chances are you are using multiple systems to connect with your customers. Cross-combine your support data so you have one single source of truth.
Get inspired with these customer service KPIs
Average Handling Time (AHT)
The average duration of a customer interaction.
Average First Response Time (FRT)
The average period of time it takes for an agent to respond to a customer query.
Average Time to Resolution
The average period of time it takes for a call, case or chat to be resolved.
Customer Satisfaction Score (CSAT)
Measure how happy customers are with the service you are providing.
Customer Retention Rate
This KPI measures the rate a business has retained customers over a specific time period.
Service Level Agreement
Measures how well you are adhering to your agreed-on standards for support.
Let the numbers do the talking...
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"With Plecto, we shortened our response time from 6 minutes to 1 minute. The agents can be more efficient."
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"We wanted to become a more data-driven company and meet the needs of scaling support and sales teams. So Plecto was the obvious choice."
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"When we build up the team, we reached out to approximately 2000 customers a month, and now we reach out to around 3000 every month. This helps us reduce churn, and Plecto has definitely been a part of that journey."
Explore Plecto's features
Real-time Dashboards
Visualize KPIs on TVs around the office.
Real-time Reports
Save time with live, automated reports.
Performance Agreements
Set targets for each employee and follow progress in real-time.
Build Custom KPI's
Choose the KPIs that suit your custom needs.
Gamification
Spark motivation and a healthy culture of competition.
Instant Notifications
Recognize and celebrate success as it happens.
Dynamic Dashboards
Personalize performance with Dynamic Dashboards
Gamification+
Get access to both the Reward Store and Contests with Gamification+
Coaching and Training
Elevate employee development with One-on-ones and Quizzes
Start your free trial today
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