Home Service Industry
Home service dashboards and KPIs, built for contractors.
Real-time views for calls, jobs, dispatch, reviews, and revenue – for field teams and TV screens.
Strategic partner of Nexstar and Powerhouse Consulting Group
Benefits
Why use dashboards in the Home Service industry?
Transparency and employee accountability
Live KPIs on TVs and mobile devices keep everyone aligned, accountable, and focused — updated automatically throughout the day.
Save hundreds of hours on reporting
Setup reports once, enjoy forever. Say goodbye to endless copying & pasting on confusing spreadsheets. Enjoy automated, scheduled reporting.
Always up-to-date
Get the latest insight into your technicians and sales teams activities without having to ask! You're always in the know, always in real time.
Using ServiceTitan? Plug it into Plecto in minutes.
Visualize job completion, response time, CSAT, and revenue — then act in real time on TVs, desktop, or mobile.
See ServiceTitan dashboard examples here
Case Study
How Fox Plumbing achieved 10x sales growth
Discover how real-time KPI dashboards transformed this trade business and saved them hundreds of hours on reporting.
“You ask a question, bang, there's the email back. I've got some ideas, they'll build and create whatever dashboards that you want, and customize it however you want, so it's endless opportunity of what we can do with Plecto. I'm so excited to be on this journey with you guys. I love it.”
Robert Boyles
Training Manager, Electrika
“What you guys can do is really mind-blowing. It's helped us in so many different ways, and most recently with our BPW reporting. Something that would take me hours to pull and do prior to Plecto has streamlined it to an hour, which is quite amazing.”
Jen Johnson
Administrative Manager, Arnold & Sons Plumbing
“To update a whiteboard with 20 technicians, you have to pull 3–5 different reports. You’re talking about sometimes an hour or a few hours a month. Plecto gives those hours back to managers — they can use that time for one-on-ones, coaching, recruiting, or ride-alongs.”
Rick Gallardo
General Manager, Drain Right Services
Features
See live performance metrics that update every 15 minutes
Track jobs sold, average ticket, revenue per tech, memberships, and CSR booking rates in real time. No end-of-day surprises — everyone sees exactly how the day is going and where they’re pacing.
Integrations
Connect to your favorite tools
It's not just ServiceTitan we integrate with. Connect to the telephony, finance, or support systems you use to create a single source of truth.
KPIs
Get inspired with these KPIs for the Home Service industry
Gross Profit Margin
A key KPI for all businesses. Track how much of your revenue is maintained after relevant expenses.
Average Number of Hours per Job
Measure how long on average it takes for your technicians to get the job done.
Jobs and Callouts Booked
One for your call handlers to stay on top of: measure the number of scheduled jobs for your technicians.
Effective Billing Rate (EBR)
EBR measures the average rate at which your company charges for its services per billable hour.
Customer Satisfaction
Crucial for all Home Service businesses, measure how happy your customers are with the service they've received.
Number of Jobs Completed
Simple but important nonetheless, track how many jobs have been completed over a certain time period.
FAQs
Yes—connect ServiceTitan to see jobs, dispatch, revenue, and tech performance in one view. Role-based dashboards are ready on day one; no code required.
Yes—run rotating dashboards on TV screens or any modern browser. Auto-cycle multiple views; light/dark themes for readability.
Yes—goals, leaderboards, and rewards to boost team performance. Track upsell rate, first-time fix streaks, reviews, and more.
Most teams go live after connecting data sources. Typical path: connect → pick templates → put on TVs within 2–3 days.
Dispatch: Upcoming Jobs; Completed Jobs; Canceled Jobs (reason); Scheduled Revenue; First-time Completion
Estimates/Sales: Closing Rate; Open Estimates; Total Sales; Average Ticket
Invoicing/Finance: Pace (vs plan); Total Revenue; Accounts Receivable (AR); Gross Margin
Technicians: Conversion Rate; Billable Efficiency; Recalls
Yes—read-only access, encryption in transit/at rest, role-based permissions, and optional SSO/MFA. We don’t write back to your systems by default.
No problem—150+ integrations plus API/SQL/manual imports. Common pairings include CallRail, Google/Meta Ads, and QuickBooks/Xero.