Dashboards for customer-first energy providers

As the number of energy providers on the market increases, so does the need for suppliers to deliver great service to their customers at affordable rates.

This is exactly where Plecto steps in.

Plecto supports tons of energy support and sales teams stay on top of their customer-facing operations through data-driven insights. Here, you can build customizable performance dashboards for your teams who are interacting with your customers daily.

Actionable insights for your customer-facing team

This dashboard is used by the first-line support of an energy provider's customer service team. Here, the support team knows exactly how they are performing vis-à-vis their critical KPIs such as AHT, calls waiting, and SLA. It also breaks down performance by individual agent, for increased accountability.

Built for agent visibility, this dashboard is most effective when displayed on TVs around the contact center. This way, team members are able to provide proactive customer service and act on any incidents immediately.

Immediate insights on your retention efforts

Find yourself getting new customers only for that new business to be eaten away by customers canceling? As it's become easier than ever to switch providers, energy firms are paying increasing attention to how to retain their existing customers.

Rather than focusing on doom and gloom metrics, this dashboard displays positive KPIs that employees have more control over, focusing on how much business is being saved by the Retentions team and celebrating the employees that are doing it best.

Energy Sales Dashboard

Understand what's driving new biz

Nowadays, energy providers can offer so much more than simply the choice between a fixed and variable rate. Factor in eco-friendly tariffs, cover and a whole range of different product types and the modern energy company has so many different streams to generate revenue.

This dashboard is used by sales teams in an energy company to stay on top of the tariffs and products that are selling the most. In this example, a donut chart is used to identify the different tariffs, while a column is displayed to showcase the other products that are selling.