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Custom Adversus dashboards

Create your very own dashboards with custom widgets, or choose from the list below, to visualise your call center data. By connecting Adversus to Plecto, we'll visualise the data in real time.

Adversus dashboard
Adversus
+
Plecto

Category

Sales

Partner website

adversus.io

About Adversus

Adversus helps call centers optimize workflows and gain full advantage of all outbound activities.

Additional help

help.plecto.com/adversus

What types of data can you import from Adversus?

Calls

Adversus Calls will enable you to keep track of your calling activities and to benchmark your team's performance in real-time.

Update frequency
Every 2m

Default member field
userId

Default date field
endTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Sales

Adversus Sales will allow you an overview of the sales, generated from the successfully processed leads.

Update frequency
Every 2m

Default member field
closedBy

Default date field
closedTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Sales Lines

If a deal consists of multiple lines, these will be showcased here. This help breaking down the sales into its components.

Update frequency
Every 2m

Default member field
closedBy

Default date field
closedTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Sessions

Adversus Sessions offer data on the sessions that have been completed.

Update frequency
Every 2m

Default member field
userId

Default date field
endTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Leads

Adversus Leads will allow you to get an overview of leads generated and processed, and the outcome of this processing.

Update frequency
Every 2m

Default member field
lastContactedBy

Default date field
created

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Appointments

With Appointments from Adversus, you'll be able to get some insight into the meetings, the sales reps have produced, and the details surrounding these meetings.

Update frequency
Every 2m

Default member field
userId

Default date field
created

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Adversus KPIs

Browse our extensive library of pre-built Adversus KPIs or customize and create your own.

Number of Leads Created

Number of Leads Created

Potential customers that have shown some interest in your company or product.

Number of Booked Meetings

Number of Booked Meetings

Overview of the number of pending meetings you have in a certain period of time.

Value of Lost Deals

Value of Lost Deals

Amount of money the company is not going to earn due to a lost client.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

Duration of Answered Calls

Duration of Answered Calls

Time spent by your agent in the last call with a client.

Number of Meetings Completed

Number of Meetings Completed

Total number of meetings a team or employee has already had in the last period measured.

Number of New Leads

Number of New Leads

Potential future customers that have shown some interest in your company or product in the last period.

Number of Lost Deals

Number of Lost Deals

Count of the number of opportunities that haven’t turned into clients.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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Improving performance and bringing the departments in PL & Partners closer together through transparency

PL & Partners are on a rapid growth journey. Every year they expand their team with 25%, while their yearly revenue growth rate is between 50-100%. Since 2017, has PL & Partners used Plecto, and with the implementation, they experienced an increase in transparency, motivation, and performance.

Read more

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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