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Custom Adversus dashboards

Create your very own dashboards with custom widgets, or choose from the list below, to visualize your call center data. Visualize your Adversus data in real-time, and follow your progress towards success.

Adversus dashboard
Adversus
+
Plecto

Category

Sales

Partner website

adversus.io

About Adversus

Adversus helps call centers optimize workflows and gain full advantage of all outbound activities.

Additional help

help.plecto.com/adversus

Create real-time Adversus dashboards with Plecto

With this integration, you can now import your relevant Adversus data automatically into a Plecto dashboard to visualize it in real-time.

Adversus is an intelligent outbound software designed to help call centers to improve their workflows and get the best insight into their outbound contacts. Importing data into Plecto, you can now track calls, queues, duration, and many other relevant KPIs for your business in real-time. Visualize your call stats on a Plecto dashboard and provide your team with the best tools to understand and follow their progress towards the different objectives.

By visualizing your Adversus data on a dashboard, you create a powerful overview for your call team to follow their progress and optimize their performance, on a daily basis! Moreover, the overview is shared across departments, so that all your teams can get the full picture of each other's success.

Create a fully customized Adversus dashboard for your needs with Plecto, and add value to your data with meaningful visualizations. Display your Adversus data on a wide variety of widgets, including graphs, speed-o-meters and tables. Use our conditional colors to easily identify progress towards your goal and show your employees in real-time how close their are to reaching another goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale, and celebrate all together!

Take your dashboard to the next level, and combine your Adversus data with your most common systems across departments to pull the most important metrics in real-time for the whole team. With Plecto's integration to Adversus, the options are endless!

You can bring your data with you everywhere you go, just by accessing Plecto App through any of your devices: smartphone, laptop, tablet, and Apple Watch. Allow your remote teams to have the best overview also from home, or display the dashboards on the office TVs. Whenever you want, wherever you are!

What types of data can you import from Adversus?

Calls

Adversus Calls will enable you to keep track of your calling activities and to benchmark your team's performance in real-time.

Update frequency
Every 2m

Default member field
userId

Default date field
endTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Sales

Adversus Sales will allow you an overview of the sales, generated from the successfully processed leads.

Update frequency
Every 2m

Default member field
closedBy

Default date field
closedTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Sales Lines

If a deal consists of multiple lines, these will be showcased here. This help breaking down the sales into its components.

Update frequency
Every 2m

Default member field
closedBy

Default date field
closedTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Leads

Adversus Leads will allow you to get an overview of leads generated and processed, and the outcome of this processing.

Update frequency
Every 2m

Default member field
lastContactedBy

Default date field
created

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Appointments

With Appointments from Adversus, you'll be able to get some insight into the meetings, the sales reps have produced, and the details surrounding these meetings.

Update frequency
Every 2m

Default member field
userId

Default date field
created

Supports custom fields?
No

Supports automatic registration deletion?
No

Sessions

Adversus Sessions offer data on the sessions that have been completed.

Update frequency
Every 2m

Default member field
userId

Default date field
endTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Adversus KPIs

Browse our extensive library of pre-built Adversus KPIs or customize and create your own.

Number of Leads Created

Number of Leads Created

Potential customers that have shown some interest in your company or product.

Number of Booked Meetings

Number of Booked Meetings

Overview of the number of pending meetings you have in a certain period of time.

Value of Lost Deals

Value of Lost Deals

Amount of money the company is not going to earn due to a lost client.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

Duration of Answered Calls

Duration of Answered Calls

Time spent by your agent in the last call with a client.

Number of Meetings Completed

Number of Meetings Completed

Total number of meetings a team or employee has already had in the last period measured.

Number of New Leads

Number of New Leads

Potential future customers that have shown some interest in your company or product in the last period.

Number of Lost Deals

Number of Lost Deals

Count of the number of opportunities that haven’t turned into clients.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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Improving performance and bringing the departments in PL & Partners

PL & Partners are on a rapid growth journey. Every year they expand their team with 25%, while their yearly revenue growth rate is between 50-100%. Since 2017, has PL & Partners used Plecto, and with the implementation, they experienced an increase in transparency, motivation, and performance.

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How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

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2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

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3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

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Boost performance with real-time insights

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