Back to all integrations

Custom Aircall dashboards

Develop real-time custom made Aircall dashboards to track the number of calls in line, ended calls and missed calls. Use the integration between Plecto and the cloud call center software, Aircall, to track and showcase important KPI's.

Aircall dashboard
Aircall
+
Plecto

Category

Sales

Partner website

aircall.io

About Aircall

Cloud based phone system and call center software all-in-one with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software. No hardware or deskphone needed; instant setup.

Additional help

help.plecto.com

Create real-time Aircall dashboard with Plecto

Track calls, queues, duration, etc. with an Aircall dashboard from Plecto. Visualize your call stats on a real-time Plecto Dashboard, so your team can see how they are doing, how many are in the queue, who is in a call and much more.

By constantly visualizing your Aircall data on a TV dashboard around the office, you create a powerful tool for your call team and give them the necessary instruments to perform better. An Aircall dashboard gives everyone an overview of how they are doing.

Create a fully customized Aircall dashboard for your needs with a Plecto Dashboard, and add value to your Aircall data with meaningful visualizations. Display your Aircall data on a wide variety of widgets, including graphs, speed-o-meters, tables and use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your dashboard to the next level, and combine your Aircall data with services like Salesforce, Freshdesk, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Aircall, the options are endless. You are able to create, edit, iterate and display Aircall dashboards focused on sales hit rate and quota attainments. You can display your Aircall dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Aircall?

Users

Calls will be linked to users/employees which previously have been in contact with the same phone number. This will help to know who the incoming call should/could be redirected to.

Update frequency
Instant with web-hooks and every 1h

Default member field
name

Default date field
uploadDate

Supports custom fields?
No

Supports automatic registration deletion?
No

Calls

Aircall will provide you with a phone system for modern business, which allows you to have a complete and simple overview of incoming, outgoing and missed calls.

Update frequency
Instant with web-hooks and every 1h

Default member field
user

Default date field
started_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Aircall KPIs

Browse our extensive library of pre-built Aircall KPIs or customize and create your own.

Number of Waiting Calls

Number of Waiting Calls

Amount of calls that need to be answered as soon as possible.

Number of Calls Completed

Number of Calls Completed

Count of the support calls that have already been successfully answered.

Duration of All Calls

Duration of All Calls

Time spent talking on the phone with potential or current customers per day.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

Duration of Answered Calls

Duration of Answered Calls

Time spent by your agent in the last call with a client.

Number of Missed Calls

Number of Missed Calls

Total number of calls that your agents haven’t answered in the last period.

Answered Calls Rate

Answered Calls Rate

Percentage of calls that have been answered compared to the total amount of received calls over the last period.

Average Call Duration

Average Call Duration

Average time spent by your entire team in their calls with clients.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

Plecto

Start 14-day free trial

Get started in minutes. No credit card required.