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Take instant action on your Aircall data with Plecto

Harness the power of real-time performance dashboards by seamlessly integrating your Aircall data with Plecto. Enjoy a first-class streaming integration, gamification to supercharge motivation and so much more!

Aircall Dashboard
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Create customizable Aircall dashboards that suit your company's needs. Visualize your business metrics and support your team's performance every single day.

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Get Plecto for iOS and Android and follow your most important KPIs on the go. Choose which widgets to install on your home screen and navigate to a dashboard simply by clicking on one of the widgets. Now you will never miss out on anything!

Aircall
+
Plecto

Sales

Partner website

aircall.io

About Aircall

Cloud-based phone system and call center software all-in-one with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software. No hardware or desk phone needed; instant setup.

Additional help

docs.plecto.com

Tier

Gold

Plecto x Aircall

REAL-TIME AIRCALL DASHBOARDS

Take immediate action on your Aircall data by visualizing on Plecto's real-time dashboards. Showcase the key KPIs for your support and sales teams in real-time and boost accountability, engagement and performance.

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ENJOY A STATE-OF-THE-ART STREAMING INTEGRATION

Ensure your support team never misses a beat with our streaming integration! Our integration supports real-time streaming for the following KPIs:

  • The number of calls waiting in the queue
  • The longest wait time
Aircall dashboard


CENTRALIZE ALL YOUR KEY DATA IN ONE PLACE

Create one single source of truth by centralizing your Aircall data, CRM data and other systems all on one screen. Get a holistic view of your team's performance and promote data-driven conversations among agents and management.

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BOOST PERFORMANCE WITH CONTESTS AND NOTIFICATIONS

Whether your team is sales or support, create a culture of healthy competition by introducing contests, notifications and achievements. It's a surefire way to maximize the motivation of agents and to make the workplace fun.

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STAY UPDATED ANYTIME, ANYWHERE!

Use our mobile app for iOS and Android to make sure that you stay up to date when working on the go. Receive push notifications and add widgets to your home screen so you're always in the loop.

Aircall on phone


What types of data can you import from Aircall?

Calls

Aircall will provide you with a phone system for modern business, which allows you to have a complete and simple overview of incoming, outgoing, and missed calls.

Update frequency
Instant with web-hooks and every 1h

Default member field
user

Default date field
started_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

Agents

Calls are linked to users/employees, which have previously been in contact with the same phone number. This will help to know who the incoming call should/could be redirected to.

Update frequency
Instant with web-hooks and every 1h

Default member field
name

Default date field
uploadDate

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

User events

This data type is based entirely on webhooks. You will get new registrations in your data source whenever the webhooks in Aircall update.

Update frequency
Every 1h

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

Realtime metrics

Update frequency
Every 1h

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

Realtime metrics - API based

Update frequency
Every 1h

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

Pre-built Aircall KPIs

Browse our extensive library of pre-built Aircall KPIs or customize and create your own.

Number of Waiting Calls

Number of Waiting Calls

Amount of calls that need to be answered as soon as possible.

Number of Calls Completed

Number of Calls Completed

Count of the support calls that have already been successfully answered.

Duration of All Calls

Duration of All Calls

Time spent talking on the phone with potential or current customers per day.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

Duration of Answered Calls

Duration of Answered Calls

Time spent by your agent in the last call with a client.

Number of Missed Calls

Number of Missed Calls

Total number of calls that your agents haven’t answered in the last period.

Answered Calls Rate

Answered Calls Rate

Percentage of calls that have been answered compared to the total amount of received calls over the last period.

Average Call Duration

Average Call Duration

Average time spent by your entire team in their calls with clients.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

The Insurance Surgery Logo

How The Insurance Surgery Boosts Call Efficiency by 50% with Plecto & Aircall

Matt Vickers, Operations Manager at The Insurance Surgery shares how integrating the specialist insurance giant's Aircall call data and sales performance into Plecto helped to boost lead generation calls by 50% and skyrocket sales!

Read more

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.