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Custom Aircall dashboards

Design custom Aircall dashboards and track the number of ongoing, ended, missed calls, and more. Integrate between Plecto and the cloud call center software, Aircall, to showcase your KPIs on real-time dashboards.

aircall macbook dashboard.png

Create customizable Aircall dashboards that suit your company's needs. Visualize your business metrics and support your team's performance every single day.

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Get Plecto for iOS and Android and follow your most important KPIs on the go. Choose which widgets to install on your home screen and navigate to a dashboard simply by clicking on one of the widgets. Now you will never miss out on anything!

Aircall
+
Plecto

Sales

Partner website

aircall.io

About Aircall

Cloud-based phone system and call center software all-in-one with Cloud Telephony Integrations (CTI) with your favorite CRM & Helpdesk software. No hardware or desk phone needed; instant setup.

Additional help

help.plecto.com

Create real-time Aircall dashboards with Plecto

Our integration to Aircall allows you to import your data directly into Plecto and visualize all your business metrics on real-time dashboards.

Aircall is a cloud-based phone system and call center software that allows an instant setup to get your Sales teams up and running in no time. Track calls, queues, duration, and many other relevant KPIs for your business in real time. Visualize your call stats on Plecto dashboards and provide your team with the best tools to understand and follow their progress towards the different objectives.

With Plecto's unique gamification features, you can create leaderboards and contests that spark motivation among your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale. Our integration to Aircall allows you to create and configure dashboards focused on your calls, agents, and more!

By visualizing your Aircall data on Plecto dashboards, you create a powerful tool for your call team and give them the necessary information to perform better. Moreover, you can access Plecto from any device and keep an eye on your KPIs no matter where you are.

With Plecto, you can easily display your call KPIs on dashboards on TV screens in the office, on your computer, or access them from your mobile device with our iOS and Android apps.

What types of data can you import from Aircall?

User events

This data type is based entirely on webhooks. You will get new registrations in your data source whenever the webhooks in Aircall update.

Update frequency
Every 1h

Supports custom fields?
No

Supports automatic registration deletion?
No

Agents

Calls are linked to users/employees, which have previously been in contact with the same phone number. This will help to know who the incoming call should/could be redirected to.

Update frequency
Instant with web-hooks and every 1h

Default member field
name

Default date field
uploadDate

Supports custom fields?
No

Supports automatic registration deletion?
No

Calls

Aircall will provide you with a phone system for modern business, which allows you to have a complete and simple overview of incoming, outgoing, and missed calls.

Update frequency
Instant with web-hooks and every 1h

Default member field
user

Default date field
started_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Aircall KPIs

Browse our extensive library of pre-built Aircall KPIs or customize and create your own.

Number of Waiting Calls

Number of Waiting Calls

Amount of calls that need to be answered as soon as possible.

Number of Calls Completed

Number of Calls Completed

Count of the support calls that have already been successfully answered.

Duration of All Calls

Duration of All Calls

Time spent talking on the phone with potential or current customers per day.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

Duration of Answered Calls

Duration of Answered Calls

Time spent by your agent in the last call with a client.

Number of Missed Calls

Number of Missed Calls

Total number of calls that your agents haven’t answered in the last period.

Answered Calls Rate

Answered Calls Rate

Percentage of calls that have been answered compared to the total amount of received calls over the last period.

Average Call Duration

Average Call Duration

Average time spent by your entire team in their calls with clients.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.