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Custom Freshdesk dashboards

Use the integration between Plecto and Freshdesk and visualize your most important KPI’s from customer support and service in real-time.

Freshdesk dashboard
Freshdesk
+
Plecto

Category

Customer Service

Partner website

freshdesk.com

About Freshdesk

Freshdesk offers its customers the option to streamline all their customer conversations in one place.

Additional help

help.plecto.com

Create real-time Freshdesk dashboard with Plecto

Build a Freshdesk support dashboard to visualize your data on a real-time Plecto Dashboard, so your team can be prepared to see what needs the attention, react to issues immediately, and consistently give customers great service.

By constantly visualizing your Freshdesk data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. A Freshdesk dashboard gives everyone an overview of how they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and own their work.

Create a fully customized Freshdesk dashboard for your needs with a Plecto Dashboard, and add value to your Freshdesk data with meaningful visualizations. Display your Freshdesk data on a wide variety of widgets, including graphs, speed-o-meters, and tables, among others. You can also use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your dashboard to the next level, and combine your Freshdesk data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Freshdesk, the options are endless. You are able to create, edit, iterate and display Freshdesk dashboards focused on sales hit rate and quota attainments. You can display your Freshdesk dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Freshdesk?

Tickets

This data type will allow you to visualize the data of your tickets in Plecto. The data type contains precise information about response time, pending time, when the ticket was closed, and much much more.

Update frequency
Every 5m

Default member field
responder_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
Yes

Satisfaction Ratings

Stay on top of your ratings by displaying the KPI for your Support team. This time, every time they receive a new rating, it will instantly appear on the dashboard.

Update frequency
Every 5m

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Freshdesk KPIs

Browse our extensive library of pre-built Freshdesk KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Latest Received Rating Comment

Latest Received Rating Comment

Last person that posted an online review of your product or company.

Number of Received Ratings

Number of Received Ratings

Count of every time a user has written about your company online.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Oldest Unanswered Ticket

Oldest Unanswered Ticket

The clients that have been waiting for the longest for your team to reply to their ticket.

Average of Received Rating Score

Average of Received Rating Score

Average rating score clients are giving to your company in the last period.

Number of Closed Support Tickets

Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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