customer service_3 articles
What is CLV? A Simple Guide to Measuring and Improving Customer Loyalty
Wondering how much your customers are really worth? Learn the basics of Customer Lifetime Value (CLV), the simple formula to track it, and how to start improving it today.
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8 HVAC Customer Service KPIs That Guarantee 5-Star Reviews
Discover 8 essential HVAC customer service KPIs to track on your data dashboards for guaranteed 5-star reviews and ultimate customer success.
15 Customer Service KPIs You Need to Be Tracking in 2026
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.
How to Create a Customer Service Report in Plecto
Why are CS reports so important? Find out why here, and how you can improve your CS team's performance by creating reports in Plecto.
Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
12 Help Desk KPIs You Should Be Tracking
Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!
