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customer-service_3 articles

Customer Success vs Sales blog header
Sales performance

Customer Success vs Sales - How to Achieve a Winning Combination

Discover the surprising similarities and differences between customer success vs sales – and how the right cooperation can reduce churn and increase revenue!

All customer-service_3 articles

Customer service automation blog header
Customer Service

Automated Customer Service: Definition, Pros, Cons, & Best Practices

Customer service automation can improve customer satisfaction and reduce support staff costs. Read our full guide with the pros, cons, and best practices to use.

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Customer Service

The Role of AI in Customer Service

Find out how companies are harnessing the benefits of using AI in customer service to cut costs, improve customer satisfaction, and provide better service.

customer loyalty 3
Customer Service

The Ultimate Guide to Customer Loyalty

Customer loyalty is crucial to every company’s longevity. This article offers a solid definition of customer loyalty, five reasons customers stay loyal, and five actionable strategies companies can use to increase loyalty.

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Customer Service

A Guide to Providing Great Customer Experience in the Insurance Industry

Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.