Back to blog overview

customer-service_3 articles

customer service skills 1 blog image
Customer Service

24 Common Customer Service Acronyms

Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!

10 Customer Experience KPIs for 2025

From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!

12 Help Desk KPIs You Should Be Tracking

Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!

All customer-service_3 articles

8 Call Center Management Tips You Need in 2024

Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!

Service Level Agreements in Call Centers: A Complete Guide

Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!

CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics

CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!

10 Ways to Improve Retail Customer Service

Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!

A Guide to First Contact Resolution (FCR)

Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.

Sign Up

Build your first dashboard.
Start your 14-day free trial today