customer-service_3 articles
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
12 Help Desk KPIs You Should Be Tracking
8 Call Center Management Tips You Need in 2024
All customer-service_3 articles
Service Level Agreements in Call Centers: A Complete Guide
Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
10 Ways to Improve Retail Customer Service
Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Customer Lifetime Value (CLV) + How to Calculate It
Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
7 Crucial Customer Retention Metrics for 2024
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
CPI vs KPI? An Introduction to Customer Performance Indicators
Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.
Customer Success vs Sales - How to Achieve a Winning Combination
Discover the surprising similarities and differences between customer success vs sales – and how the right cooperation can reduce churn and increase revenue!
7 Ways You Can Use Data to Make Your Business More Customer-Focused
Want to make your business more company-focused? Read our guide on how to use data effectively to improve customer focus and customer experience.
How to Provide Proactive Customer Service
Ensure that your customer service efforts are never on the backfoot by implementing a proactive customer service strategy.
7 Ways to Improve the Omnichannel Customer Experience
Learn how to supercharge your customer service by providing a best-in-class omnichannel experience.
From Lost to Loyal: Successful Strategies for Winning Back Lost Customers
Are you struggling with lost customers? Discover our seven most proven strategies for winning back lost customers in 2023 and elevate your business today.
The Ultimate Guide to Using Social Media for Customer Service
Want to use social media to answer customers’ queries and concerns? Learn how to provide exceptional customer service on social media with these tips.
The Ultimate Guide to Customer Onboarding
Onboarding is often customers’ first real experience with a company. Discover 9 customer onboarding best practices to help your company get it right!
Automated Customer Service: Definition, Pros, Cons, & Best Practices
Customer service automation can improve customer satisfaction and reduce support staff costs. Read our full guide with the pros, cons, and best practices to use.
The Role of AI in Customer Service
Find out how companies are harnessing the benefits of using AI in customer service to cut costs, improve customer satisfaction, and provide better service.
The Ultimate Guide to Customer Loyalty
Customer loyalty is crucial to every company’s longevity. This article offers a solid definition of customer loyalty, five reasons customers stay loyal, and five actionable strategies companies can use to increase loyalty.
A Guide to Providing Great Customer Experience in the Insurance Industry
Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
4 Strategies to Reduce Telecom Churn
Learn 4 crucial strategies to reduce telecom churn, improve retention, and boost lifetime customer value in one of the world’s most competitive industries!
5 Strategies to Provide Great Telecom Customer Service
Learn five key strategies for providing convenient and personalized telecom customer service while improving customer satisfaction and retention.
5 Ways to Get More Customer Reviews for Your Business
Online business reviews are critical to your company’s long-term success. Learn 5 effective tactics to get more customer reviews for your business.
5 SaaS Customer Retention Strategies
SaaS companies wanting to thrive in the future must get serious about SaaS customer retention. Learn 5 SaaS retention strategies that you can implement today!
10 Tips to Reduce Churn Rate & Improve Customer Retention
Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.
Your Complete Guide to Customer Delight
Customer delight creates an outstanding customer experience and turns regular customers into delighted brand advocates. Here are 5 ways to deliver customer delight.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
