customer service_3 articles
What is CLV? A Simple Guide to Measuring and Improving Customer Loyalty
Wondering how much your customers are really worth? Learn the basics of Customer Lifetime Value (CLV), the simple formula to track it, and how to start improving it today.
Most popular
8 HVAC Customer Service KPIs That Guarantee 5-Star Reviews
Discover 8 essential HVAC customer service KPIs to track on your data dashboards for guaranteed 5-star reviews and ultimate customer success.
The Big List of Customer Service KPIs
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.
5 B2B Customer Service Trends Shaping 2025 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2024.
How to Create a Customer Service Report in Plecto
Unlock actionable insights from your CS data. Follow our guide to create custom, automated Plecto customer service reports that drive team performance and improve retention.
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros and cons of gamification, and learn 5 ways to use gamification to drive great customer service.
Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
24 Common Customer Service Acronyms (Updated 2026)
CS, AHT, FCR—lost in the alphabet soup? Master the 24 most common customer service acronyms to communicate faster and stay on top of your KPIs.