customer service_3 articles
What is CLV? A Simple Guide to Measuring and Improving Customer Loyalty
Wondering how much your customers are really worth? Learn the basics of Customer Lifetime Value (CLV), the simple formula to track it, and how to start improving it today.
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8 HVAC Customer Service KPIs That Guarantee 5-Star Reviews
Discover 8 essential HVAC customer service KPIs to track on your data dashboards for guaranteed 5-star reviews and ultimate customer success.
Top 6 Customer Service Metrics You Should Measure in 2026
Discover the top 6 customer service metrics to track in 2026. Learn how CSAT, AHT, and escalation rates can improve team performance and customer satisfaction.
15 Customer Service KPIs You Need to Be Tracking in 2026
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.
5 B2B Customer Service Trends Shaping 2025 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace …
How to Create a Customer Service Report in Plecto
Why are CS reports so important? Find out why here, and how you can improve your CS team's performance by creating reports in Plecto.
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros and cons of gamification, and learn 5 ways to use gamification to drive great customer service.
Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
