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Visualize and gamify your Salesforce data

Salesforce user? Integrate your CRM's data with Plecto to get full insight into your sales performance while boosting team motivation along the way.

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Salesforce
+
Plecto

Sales

Partner website

www.salesforce.com

About Salesforce

Salesforce is a customer relationship management (CRM) solution that brings companies and customers together, which will help you get a clear overview of your clients and the stages that they are in.

Additional help

docs.plecto.com

Tier

Gold

Salesforce x Plecto

VISUALIZE ALL YOUR SALES PERFORMANCE IN ONE PLACE
Our state-of-the-art integration enables you to import almost anything from Salesforce, including custom objects. With Plecto, you can build unlimited, customized dashboards that refresh in real-time, it could focus on sales activities, your pipeline or something else. You decide!

Blog - 3 Steps to Boost Your Team's Sales Performance & How to Implement Them - Sales Dashboard


YOUR SALESFORCE KPIS + PLECTO'S GAMIFICATION = A MOTIVATED TEAM

Gamify your Salesforce data to unlock your sales reps' motivation! Hold contests to create a culture of healthy competition and set up notifications that trigger every time employees reach their goals, achieve new milestones, close new deals, and more.

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STATE-OF-THE-ART STREAMING FOR SALESFORCE CHAT

Using Salesforce chat for your support team? Our streaming integration pulls your Salesforce chat data in real-time, enabling you to stay on top of your Service Levels. The metrics that we support for Salesforce streaming are:

  • Chats in queue
  • Longest waiting time
Salesforce streaming widgets


READY-MADE DASHBOARDS, KPIS AND WIDGETS

To get you up-and-running in no time, we have dozens of prebuilt KPIs that will work directly with your Salesforce data and you can easily add to your dashboard. What's more, in our Plecto Store, we have a ready-made Salesforce dashboard for you, built on some of the most popular Salesforce KPIs.

Salesforce KPIs and dashboard example


COMBINE WITH YOUR OTHER SYSTEMS

Take your dashboard setup to the next level and combine with your other systems. Plecto has over 120 integrations with some of the biggest telephony, financial and project systems, enabling you to get more than just your Salesforce data on one screen.

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What types of data can you import from Salesforce?

Custom Data Types

Import any Object from Salesforce including your own custom objects or objects from any app you installed from AppExchange. No-one can extract more data from your Salesforce instance than Plecto.

Update frequency
Every 2m

Supports custom fields?
Yes

Supports automatic registration deletion?
Yes

Supports relations? (BETA)
Yes

Task

Update frequency
Every 2m

Default date field
CreatedDate

Supports custom fields?
Yes

Supports automatic registration deletion?
Yes

Supports relations? (BETA)
Yes

Opportunity

Update frequency
Every 2m

Default date field
CloseDate

Supports custom fields?
Yes

Supports automatic registration deletion?
Yes

Supports relations? (BETA)
Yes

Event

Update frequency
Every 2m

Default date field
CreatedDate

Supports custom fields?
Yes

Supports automatic registration deletion?
Yes

Supports relations? (BETA)
Yes

Lead

Update frequency
Every 2m

Default date field
CreatedDate

Supports custom fields?
Yes

Supports automatic registration deletion?
Yes

Supports relations? (BETA)
Yes

Pre-built Salesforce KPIs

Browse our extensive library of pre-built Salesforce KPIs or customize and create your own.

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Sales Win Rate 💰

The Sales Win Rate measures the percentage of successful sales from created opportunities and/or new prospects over a specific period of time.

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Wrap-up Time ☎️

The time customer support staff spend on call-related tasks after ending a call.

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Average Reply Time 💬

The average time it takes for an agent to respond to a customer query.

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Number of Won Deals 🤝

The number of opportunities that become clients.

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Average Sales Cycle Length ⏰

The average length of time it takes your company to close deals with clients.

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Conversations per Teammate 💬

The number of interactions your support staff has had with customers.

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Call Abandonment Rate ☎️

The percentage of calls abandoned by customers before they’re reached by an agent.

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Time Between Purchases 🛍️

The average number of days between a customer’s purchases.

First Response Time KPI

First Response Time 💬

The average time it takes to first respond to a customer query.

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Number of Booked Meetings 🤝

Number of pending meetings in a period.

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Customer Satisfaction (CSAT) ⭐️

The measure of how satisfied your customers are with your product or service.

Escalation Rate KPI

Escalation Rate 💬

The percentage of support tickets that have risen to the next support level.

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Number of Leads Created 🎯

The number of potential customers that have shown interest in your company or product.

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Rate of Return (RoR) 🛍️

The percentage of net gain or loss on an investment over a period.

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Average Deal Size 💰

Average amount of money your company receives per customer deal.

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Gross Profit Margin 📈

A company’s profit after the cost of goods sold.

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Duration of All Calls ☎️

Time spent talking on the phone with potential or current customers per day.

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Number of Meetings Completed 🤝

Total number of meetings a team or employee has concluded in the last measured period.

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Accounts Receivable and Accounts Payable 💰

Customers’ credit purchases not yet paid.
A company’s credit purchases not yet paid.

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New MRR 💰

New subscriptions added within the month that contribute to your MRR.

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Average Revenue per Account (ARPA) 💰

The revenue generated by each account within a period.

Number of Lost Deals

Number of Lost Deals 🤝

The number of opportunities that haven’t turned into clients.

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Lead Response Time 💬

The time it takes your sales team to follow up with a lead.

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Weighted Pipeline Value 💰

Revenue estimate derived from probabilities of closing the deals in your sales pipeline.

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Revenue Growth Rate 📈

A company’s increase in revenue over a period.

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Inventory Turnover 🛍️

The number of times a business replaces its stock in a given period.

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Sales Conversion Rate 🎯

The measure of how effectively you convert leads to sales.

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Average Resolution Time (ART) 💬

The average length of time for customer support to resolve customer issues.

Current Accounts Payable

Current Accounts Payable 💰

A company’s short-term debt obligations.

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Burn Rate 📈

The rate at which a new or unprofitable company is consuming its cash reserves.

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Average Call Duration ☎️

Average time spent by your support and sales reps in calls with customers.

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Cost per Lead 🎯

The cost of advertising that takes the company to obtain a new lead.

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Ticket Backlog 💬

Unresolved number of customer tickets in a period.

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Number of New Tasks 📝

Count of your pending tasks.

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Repeat Purchase Rate 🛍️

The percentage of customers who make more than one purchase.

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Agent Touches per Ticket / Replies per Resolution 💬

The average number of times an agent interacts with a customer ticket before resolution.

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Net Promoter Score (NPS) ⭐️

The measure of how likely your customers are to recommend your product or service to others.

arpu header.png

Average Revenue per User 💰

The average amount of revenue generated from each customer.

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Cart Abandonment Rate 🛍️

The percentage of customers who abandon their online shopping carts before making a purchase.

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Operating Cash Flow (OCF) 📈

The net amount of cash a business earns from typical operations.

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Customer Effort Score (CES) ⭐️

The measure of how efficiently your customers use your product, obtain needed information, and interact with your company personnel.

cac header.png

Customer Acquisition Cost 💰

The cost needed to acquire a customer within a given period.

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Working Capital 💰

The difference between a company’s current assets and current liabilities.

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Number of Emails Sent 📩

Number of emails your reps have sent over a period.

cost per resolution.png

Cost per Resolution 💬

The average cost of resolving a ticket.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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Plecto Supercharges Sales by 600% at Danish IIoT Firm

Secomea grew their inside sales by 600% in a year with the help of Plecto real-time sales dashboards for accurate, automated, and up-to-date sales activity visualization. Read how Secomea's Global Director of Inside Sales, Alexandra Francis, did it—and how she scaled three other successful SaaS companies too.

Read more

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.