Simplifying how top telecom teams see real-time sales and service KPIs.
Multiply MRR by 20% with live sales insights
Ensure calls are being converted into closed deals with real-time sales dashboards that make spotting opportunities simple for your whole sales team!
Chase your 100% CSAT in style
Reduce resolution and wait times significantly with live case, chat, and call KPIs visible for your whole service team to see on simple and appealing dashboards.
Gamification for goal-getters
Run fun KPI contests to reduce churn
Whose the CSAT champion in your team? Keep your telecom service agents at the top of their game and your customers satisfied with friendly contests.
Live notifications for real-time celebrations
Recognize your sales reps with instant notifications you can customize for all your team's celebrations – a meeting booked, a great CSAT, or a won deal.
Centralize your CRM, support & telephony data with our 100+ integrations
Our Telco Success Stories
Top telecommunications company brings joy to July as their sales teams fight it out for five jerseys in a creative Tour de France contest!
Sunrise connects retail sales reps & creates a collaborative culture with Plecto contests and simple data dashboards.
The Insurance Surgery boosts lead generation calls by 50% by visualizing Aircall activity on simple sales KPI dashboards
Discover simple set-up dashboards
Discover our dashboard examples
Need some inspiration on what to track? Check out our telecom overview, customer service, team sales activity, and employee sales dashboard examples to get you underway.
Get started in seconds with templates
Want to skip the fuss of setting up formulas? Save time with pre-made drag-and-drop templates for KPIs like average call duration, value of lost deals, win rate, and way more!
Toggle between individual and team view
Easily see individual employee contributions to team targets with dynamic dashboards. Save time setting up dashboards for each employee–instead switch view in seconds.
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"The live part of the sales competitions has worked wonders with Plecto. Every time someone goes ahead, our agents can see it, and they can up their motivation, and try to sell even harder!"
Read the full Telmore success story
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"The biggest impact has been the gamification and giving the employees the opportunity to compare their sales power."
How Sunrise GmbH got motivated retail staff with gamification
Time-saving automation
Streamline your dashboards and reporting with set & save automation. Easily export your reports as board-ready presentations in just minutes, so you can spend more time selling & stepping up your CSAT!
Keep up with your KPIs anywhere, anytime!
Get Plecto on your smartphone, iPad, TV, or Apple Watch & stay on top of your team's progress wherever you are.
Connect Bluetooth speakers to your dashboard screens & get the whole team cheering when an agent makes a sale or a save!
Get inspired by these common telco KPIs
Net Promoter Score (NPS)
Measures your company's customer loyalty based on their likelihood of recommending your product/service/company
Customer Satisfaction Score (CSAT)
Rates how satisfied customers are with your product/service on a scale of 1-10
Churn Rate
The count of customers that canceled their subscription during a certain period of time
Repeat Business Revenue
Tracks how much of your company's revenue comes from its current clients
New Business Revenue
Tracks how much income your company is generating from first-time customers
Value of Upgrades
MRR generated when a subscription changes to a larger plan
Let the numbers do the talking...
Explore Plecto's features
Real-time Dashboards
Visualize KPIs on TVs around the office.
Real-time Reports
Save time with live, automated reports.
Performance Agreements
Set targets for each employee and follow progress in real-time.
Build Custom KPI's
Choose the KPIs that suit your custom needs.
Gamification
Spark motivation and a healthy culture of competition.
Instant Notifications
Recognize and celebrate success as it happens.
Dynamic Dashboards
Personalize performance with Dynamic Dashboards
Gamification+
Get access to both the Reward Store and Contests with Gamification+
Coaching and Training
Elevate employee development with One-on-ones and Quizzes
Start your free trial today
Get started in minutes. No credit card required.