Real-time Ringover Dashboards for your call KPIs
Using Ringover? Get your whole contact center on the same page by visualizing your call KPIs on powerful, real-time dashboards.
Partner website
www.ringover.com/?utm_source=Plecto&utm_medium=referral&utm_campaign=marketplace
About Ringover
Ringover is a cloud-based communication solution that combines advanced phone system, videoconferencing, text and collaborative messaging features.
Ringover pricing
Additional help
Tier
Ringover x Plecto
GET YOUR KEY CALL KPIS IN ONE PLACE
Get a complete overview of your call data with Plecto’s dashboards. Track all the important contact center KPIs such as first response time, average handling time and more. Customize your contact center stats so you can compare your team’s current data with that of the last month, week or year.
UNDERSTAND PERFORMANCE TRENDS IN SECONDS
Say goodbye to working in silos and breakdowns in communications. With your data visible on TV dashboards around the office for the whole team to see, everyone can easily identify service levels and see whether the team is on target.
CELEBRATE THE SUCCESSES OF YOUR REPS
Turns routine tasks into fun and motivating activities with gamification. Introduce notifications and achievements to recognize top performance and hold contests to tap into that competitive instinct!
TRACK PERFORMANCE WHEREVER YOU WORK
Plecto is the perfect visualization tool for remote teams or with employees working from home. With our mobile and Apple Watch apps, Plecto works wherever you do. There is no limit to the number of screens that our dashboards can be displayed on - making it the perfect way for remote support teams to track their KPIs.
What types of data can you import from Ringover?
Surveys
See the answers for your survey questions for each call ID (if available).
Update frequency
Every 2h
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Presences
Presences show your agent statuses.
Update frequency
Every 1m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Ringing calls
This data type imports data only through webhooks.
Update frequency
Every 5m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Snooze logs
Update frequency
Every 5m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Call logs
See logs of your call events.
Update frequency
Every 5m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
