Real-time Aircall Dashboards
Enjoy the fastest and most complete dashboard integration with Aircall on the market.
Aircall Customer Service Dashboard
This dashboard centralizes the key KPIs that the support team needs to measure throughout their shift. It's all about live data here, and metrics tracked here will likely fluctuate significantly throughout the day. Agents will be well aware of the targets - and the conditional colors easily identify which KPIs require action. What's more, support agents can also easily identify their own performance and how this compares to the team overall.
Book a demo today.Aircall Streaming Dashboard
Our streaming integration with Aircall means your dashboard updates every 2 seconds - perfect for high-volume, fast-paced contact centers. Here, we use webhooks to ensure that you have the fastest possible connection to your Aircall data. This integration is also perfect if you need to track multiple phone lines in one place.
Learn more about Aircall streaming
Book a demo today.Essential KPIs for Aircall users
Unsure about what are the key metrics for your team? Get inspired with this list
Number of calls answered
Counts the total number of inbound calls successfully answered by agents.
Agent availability
Displays the percentage of time agents are ready and available to take calls during their shift.
Calls in queue
Shows the current number of calls waiting to be answered in the queue.
Total talk time per agent
Sums up the total amount of time an individual agent spends speaking with customers.
Number of calls by agent
Tracks the total number of calls handled by each individual agent.
Average talk time
Calculates the average duration of speaking time per call across all agents.
Conversion Rate
Measures the percentage of calls that result in a successful sale, booking or other desired outcome.
Average Handling Time
Calculates the average duration an agent spends handling a call, including talk time, hold and after-call work.
First contact resolution
Measures the percentage of customer issues resolved during the first interaction without follow-up.