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Custom Zendesk Support dashboards

Build customized Zendesk Support dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Support and create your own dashboards.

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Zendesk Support
+
Plecto

Customer Service

Partner website

www.zendesk.com/support

About Zendesk Support

Zendesk Support is a customer support system for tracking, prioritizing, and solving customer support tickets.

Additional help

help.plecto.com/zendesk

Create real-time Zendesk support dashboard with Plecto

ZENDESK SUPPORT x PLECTO
When using Zendesk Support as an Enterprise company, you have multiple agents, teams and offices which need to be managed. The infrastructure of Zendesk Support gives you a perfect environment to manage all the sales and service chat conversations.
However when you want to visualize all the data which is created in Zendesk Support you need to use Plecto. Plecto can give you the real-time overview you need to motivate and keep your team informed at all times regarding KPIs, targets and progress.

CAN I VISUALIZE CALLS?
Yes! You are absolutely able to visualize calls from Zendesk. This data will update in-real time which gives your team the possibility to be as fast and effective as possible on the phone.
Visualize KPIs like Average Talk Time, Average Wait Time, Average Wrap Up Time and many more. These KPIs can be visualized for the whole team or for each employee as well.

CUSTOMIZED KPIS
Plecto knows that all businesses are different, which is why we have made it possible for you to tailor your own KPIs! You decide if you want to cross your data from one system with another and create a perfect KPI just for you and the team!
The possibility to use pre-defined KPIs is also possible. This will make the setup fast and easy!

What types of data can you import from Zendesk Support?

Tickets

This data type will retrieve tickets from Zendesk along with the information about it. Each registration in the data type is a ticket, where the information about the ticket will be updated.

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Satisfaction Ratings

This data type will import the satisfaction ratings of Zendesk tickets. The data type will contain information about the requester, what comment was left for them, what rating they got along with much more.

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Events

The Events data type will allow you a more in-depth look into your tickets. This data type contains each conversation part, as opposed to the Ticket data type, which contains each ticket and updates it from there.

Update frequency
Every 2m

Default member field
updater_id

Default date field
created_at

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Calls

Update frequency
Every 2m

Default member field
agent_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Zendesk Support KPIs

Browse our extensive library of pre-built Zendesk Support KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Number of Closed Support Tickets

Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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A cross-department solution to boost performance in the growth company, Shaping New Tomorrow

Shaping New Tomorrow has used Plecto to create a full overview across departments and to improve motivation and boost sales. Watch the video and read the case study to learn how you can do the same.

Read more

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.