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Custom Zendesk Support dashboards

Build customized Zendesk Support dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Support and create your own dashboards.

Zendesk Support dashboard
Zendesk Support
+
Plecto

Partner website

www.zendesk.com/support

About Zendesk Support

Zendesk Support is a customer support system for tracking, prioritizing, and solving customer support tickets.

Additional help

help.plecto.com/zendesk

What types of data can you import from Zendesk Support?

Satisfaction Ratings

This data type will import the satisfaction ratings of Zendesk tickets. The data type will contain information about the requester, what comment was left for them, what rating they got along with much more.

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Events

The Events data type will allow you a more in-depth look into your tickets. This data type contains each conversation part, as opposed to the Ticket data type, which contains each ticket and updates it from there.

Update frequency
Every 2m

Default member field
updater_id

Default date field
created_at

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Tickets

This data type will retrieve tickets from Zendesk along with the information about it. Each registration in the data type is a ticket, where the information about the ticket will be updated.

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Pre-built Zendesk Support KPIs

Browse our extensive library of pre-built Zendesk Support KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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Shaping New Tomorrow has used Plecto to create a full overview across departments and to improve motivation and boost sales. Watch the video and read the case study to learn how you can do the same.

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How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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