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Custom Zendesk Support dashboards

Build customized Zendesk Support dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Support and create your own dashboards.

Zendesk Support dashboard
Zendesk Support
+
Plecto

Category

Customer Service

Partner website

www.zendesk.com/support

About Zendesk Support

Zendesk Support is a customer support system for tracking, prioritizing, and solving customer support tickets.

Additional help

help.plecto.com/zendesk

Create real-time Zendesk support dashboard with Plecto

Build a Zendesk Support support dashboard to visualize your data on a real-time Plecto Dashboard, so your team can check tickets, satisfaction, and event system, to consistently give customers great service. Monitor real-time performance to recognize each team member's efforts by celebrating their individual achievements.

By constantly visualizing your Zendesk Support data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. A Zendesk Support dashboard gives everyone an overview of how they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and stay on top of your Net Promoter Score and survey responses.

Create a fully customized Zendesk Support dashboard for your needs with a Plecto Dashboard, and add value to your Zendesk Support data with meaningful visualizations. Display your Zendesk Support data on a wide variety of widgets, including graphs, speed-o-meters or tables. You can also use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your Zendesk Support dashboard to the next level, and combine your data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Zendesk Support, the options are endless. You are able to create, edit, iterate and display Zendesk Support dashboards focused on sales hit rate and quota attainments. You can display your Zendesk Support dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Zendesk Support?

Tickets

This data type will retrieve tickets from Zendesk along with the information about it. Each registration in the data type is a ticket, where the information about the ticket will be updated.

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Satisfaction Ratings

This data type will import the satisfaction ratings of Zendesk tickets. The data type will contain information about the requester, what comment was left for them, what rating they got along with much more.

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Events

The Events data type will allow you a more in-depth look into your tickets. This data type contains each conversation part, as opposed to the Ticket data type, which contains each ticket and updates it from there.

Update frequency
Every 2m

Default member field
updater_id

Default date field
created_at

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Pre-built Zendesk Support KPIs

Browse our extensive library of pre-built Zendesk Support KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Number of Closed Support Tickets

Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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A cross-department solution to boost performance in the growth company, Shaping New Tomorrow

Shaping New Tomorrow has used Plecto to create a full overview across departments and to improve motivation and boost sales. Watch the video and read the case study to learn how you can do the same.

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How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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