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Custom Help Scout dashboards

Build customized Help Scout dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Help Scout and create your own dashboards.

Help Scout dashboard
Help Scout
+
Plecto

Category

Customer Service

Partner website

www.helpscout.com

About Help Scout

Help desk software company that provides an email-based customer support platform, knowledge-based tool, and an embeddable search/contact widget for customer service professionals.

Additional help

help.plecto.com

Create real-time Help Scout dashboard with Plecto

Help desk software company that provides an email-based customer support platform, knowledge-based tool, and an embeddable search/contact widget for customer service professionals.

Build a Help Scout support dashboard with Plecto to visualize your data in real-time data so your team can easily see what needs the most attention. This enables them to consistently give customers great service.

By displaying your Help Scout data on the dashboards, you provide your support team with a powerful tool to improve their performance. Apart from helping this department, Plecto dashboards also offer the entire office a complete overview of the support performance and the specific KPIs measured for each of them and as a team.

Moreover, Plecto is a highly customizable tool that can be adapted to your own needs and demands. Celebrating your employees has never been so easy! Display your Help Scout data on a wide variety of widgets, and use conditional colors to show the progress towards the goal.

For a more personalized recognition, use our unique gamification features to create leaderboards that spark motivation around the office. Set up custom alerts that trigger every time an employee achieves a specific objective. An alert can vary from a picture of the employee to a small video or gif, as customized as you want.

With Plecto's integration to Help Scout, the options are endless. You are able to create, edit, iterate and display your data on the TV screens across the office, on your computer, and also access them from your mobile device with our Plecto App for iOS and Android.

What types of data can you import from Help Scout?

Conversations

The Conversations data type in Plecto will retrieve data from Help Scout, which includes the number of notes, state of the conversations, average reply time for employees and much more.

Update frequency
Every 2m

Default member field
assignee

Default date field
createdAt

Supports custom fields?
Yes

Supports automatic registration deletion?
No

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

Plecto

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