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Customer Service articles

SaaS Customer Journey Mapping
Customer Service

How to Use SaaS Customer Journey Maps to Improve CS

Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.

All Customer Service articles

SaaS Customer Journey Mapping
Customer Service

How to Use SaaS Customer Journey Maps to Improve CS

Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.

B2B CS Trends Blog Header.png
Customer Service

5 B2B Customer Service Trends Shaping 2022 You Need to Know

Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that are shaping B2B customer service in 2022.

Managing Customer Retention and Churn.png
Customer Service

10 Tips to Reduce Churn Rate & Improve Customer Retention

Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.