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Customer Service articles

Call Center Management Blog Header
Customer Service

8 Call Center Management Tips You Need in 2024

Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!

All Customer Service articles

Call Center Management Blog Header
Customer Service

8 Call Center Management Tips You Need in 2024

Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!

Service Level Agreement blog header
Customer Service

Service Level Agreements in Call Centers: A Complete Guide

Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!

Customer happiness
Customer Service

CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics

CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!

Retail customer service blog header
Customer Service

10 Ways to Improve Retail Customer Service

Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!

Energy KPIs blog header
Customer Service

10 Essential Energy KPIs for Home Energy Providers

Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!

Call Center KPIs blog header
Customer Service

10 Call Center KPIs You Need to Be Tracking

Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.

Call Center Abandonment Rate Blog
Customer Service

5 Strategies to Reduce Your Team's Call Abandon Rate

Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.

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Customer Service

Call Center Trends to Shape 2024

New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!

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Customer Service

7 Crucial Customer Retention Metrics for 2024

Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!

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Customer Service

Top 6 Customer Service Metrics You Should Measure in 2024

Trends all always changing, so find out what customer service metrics you need to track in 2024.

Blog - B2B CS Trends Blog Header
Customer Service

5 B2B Customer Service Trends Shaping 2024 You Need to Know

Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2024.

Customer Service KPIs Plecto Blog.jpg
Customer Service

15 Customer Service KPIs You Need to Be Tracking in 2024

Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.

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Customer Service

8 Essential Customer Service Skills to Master in 2024

Discover the 4 key elements of great customer service and the 8 essential customer service skills your team must master to meet customers’ expectations in 2024.

SMART Goals Call Center Teams Blog Header
Customer Service

5 Steps to Set SMART Goals in Your Call Center Teams

SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.

CPI vs KPI blog header
Customer Service

CPI vs KPI? An Introduction to Customer Performance Indicators

Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.

Data-Driven Customer Focus blog - header
Customer Service

7 Ways You Can Use Data to Make Your Business More Customer-Focused

Want to make your business more company-focused? Read our guide on how to use data effectively to improve customer focus and customer experience.

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Customer Service

How to Provide Proactive Customer Service

Ensure that your customer service efforts are never on the backfoot by implementing a proactive customer service strategy.

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Customer Service

7 Ways to Improve the Omnichannel Customer Experience

Learn how to supercharge your customer service by providing a best-in-class omnichannel experience.

From Lost to Loyal Blog Header
Customer Service

From Lost to Loyal: Successful Strategies for Winning Back Lost Customers

Are you struggling with lost customers? Discover our seven most proven strategies for winning back lost customers in 2023 and elevate your business today.

The Ultimate Guide to Using Social Media for Customer Service blog header
Customer Service

The Ultimate Guide to Using Social Media for Customer Service

Want to use social media to answer customers’ queries and concerns? Learn how to provide exceptional customer service on social media with these tips.

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Customer Service

The Ultimate Guide to Customer Onboarding

Onboarding is often customers’ first real experience with a company. Discover 9 customer onboarding best practices to help your company get it right!

Customer service automation blog header
Customer Service

Automated Customer Service: Definition, Pros, Cons, & Best Practices

Customer service automation can improve customer satisfaction and reduce support staff costs. Read our full guide with the pros, cons, and best practices to use.

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Customer Service

The Role of AI in Customer Service

Find out how companies are harnessing the benefits of using AI in customer service to cut costs, improve customer satisfaction, and provide better service.

customer loyalty 3
Customer Service

The Ultimate Guide to Customer Loyalty

Customer loyalty is crucial to every company’s longevity. This article offers a solid definition of customer loyalty, five reasons customers stay loyal, and five actionable strategies companies can use to increase loyalty.

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Customer Service

Step-by-Step Guide on Dealing with Churned Customers

Just received a churn request? Learn how to deal with churned customers and discover the steps for effective churn management

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Customer Service

A Guide to Providing Great Customer Experience in the Insurance Industry

Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!

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Customer Service

7 Obstacles Between You and Customer Service Success

Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!

Telco customer experience 1st
Customer Service

5 Ways to Provide the Best Customer Experience in the Telcom Industry

Supercharge your customer loyalty in telco with these 5 experience-enhancing methods.

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Customer Service

4 Strategies to Reduce Telecom Churn

Learn 4 crucial strategies to reduce telecom churn, improve retention, and boost lifetime customer value in one of the world’s most competitive industries!

Blog - Customer Service and Success
Customer Service

4 Ways to Celebrate Success at Work & Deliver Better Customer Service

Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.

Customer Service

5 Strategies to Provide Great Telecom Customer Service

Learn five key strategies for providing convenient and personalized telecom customer service while improving customer satisfaction and retention.

saas reviews
Customer Service

5 Ways to Get More Customer Reviews for Your Business

Online business reviews are critical to your company’s long-term success. Learn 5 effective tactics to get more customer reviews for your business.

Customer Service

5 SaaS Customer Retention Strategies

SaaS companies wanting to thrive in the future must get serious about SaaS customer retention. Learn 5 SaaS retention strategies that you can implement today!

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Customer Service

5 Customer Service Dashboards Every Customer Success Team Needs

Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated customer service reps and satisfied customers!

How to Improve Customer Service Blog Header.png
Customer Service

How to Become a World-Class Customer Service Agent

Want to deliver the best customer service that keeps your customers satisfied and turns them into loyal brand ambassadors? Read the 5 simple ways you can step up your customer service skills!

Blog - Call Center Gamification Plecto Blog
Customer Service

5 Ways to Use Call Center Gamification to Improve Customer Service

Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.

Blog - Customer Service Phone Rapport
Customer Service

10 Best Ways Customer Service Reps Can Build Customer Rapport

Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.

Blog - Managing Customer Retention and Churn
Customer Service

10 Tips to Reduce Churn Rate & Improve Customer Retention

Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.

Top SaaS onboarding practices blog header
Customer Service

10 Best Practices for the SaaS Onboarding Experience

SaaS onboarding is one of the most important elements of the customer journey. Learn 10 best practices for designing the best onboarding for SaaS users.

Your Complete Guide to Customer Delight
Customer Service

Your Complete Guide to Customer Delight

Customer delight creates an outstanding customer experience and turns regular customers into delighted brand advocates. Here are 5 ways to deliver customer delight.

Blog - Performance Management Coach Employees Blog
Customer Service

5 Employee Performance Management Tips to Enhance Customer Service

Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!

Blog - SaaS Customer Journey Mapping
Customer Service

How to Use SaaS Customer Journey Maps to Improve CS

Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.