Customer Service articles
A Guide to Providing Great Customer Experience in the Insurance Industry
Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!
7 Obstacles Between You and Customer Service Success
4 Strategies to Reduce Telecom Churn
All Customer Service articles
A Guide to Providing Great Customer Experience in the Insurance Industry
Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
5 Ways to Provide the Best Customer Experience in the Telcom Industry
Supercharge your customer loyalty in telco with these 5 experience-enhancing methods.
4 Strategies to Reduce Telecom Churn
Learn 4 crucial strategies to reduce telecom churn, improve retention, and boost lifetime customer value in one of the world’s most competitive industries!
7 Crucial Customer Retention Metrics for 2023
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
Top 6 Customer Service Metrics You Should Measure in 2023
Trends all always changing, so find out what customer service metrics you need to track in 2023.
4 Ways to Celebrate Success at Work & Deliver Better Customer Service
Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.
5 Strategies to Provide Great Telecom Customer Service
Learn five key strategies for providing convenient and personalized telecom customer service while improving customer satisfaction and retention.
5 Ways to Get More Customer Reviews for Your Business
Online business reviews are critical to your company’s long-term success. Learn 5 effective tactics to get more customer reviews for your business.
15 Customer Service KPIs You Need to Be Tracking
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.
5 SaaS Customer Retention Strategies
SaaS companies wanting to thrive in the future must get serious about SaaS customer retention. Learn 5 SaaS retention strategies that you can implement today!
How to Become a World-Class Customer Service Agent
Want to deliver the best customer service that keeps your customers satisfied and turns them into loyal brand ambassadors? Read the 5 simple ways you can step up your customer service skills!
5 Customer Service Dashboards Every Customer Success Team Needs
Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated customer service reps and satisfied customers!
10 Best Ways Customer Service Reps Can Build Customer Rapport
Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.
10 Tips to Reduce Churn Rate & Improve Customer Retention
Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
5 B2B Customer Service Trends Shaping 2023 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2023.
10 Best Practices for the SaaS Onboarding Experience
SaaS onboarding is one of the most important elements of the customer journey. Learn 10 best practices for designing the best onboarding for SaaS users.
Your Complete Guide to Customer Delight
Customer delight creates an outstanding customer experience and turns regular customers into delighted brand advocates. Here are 5 ways to deliver customer delight.
5 Employee Performance Management Tips to Enhance Customer Service
Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!
How to Use SaaS Customer Journey Maps to Improve CS
Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
