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Customer Service articles

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Customer Service

5 B2B Customer Service Trends Shaping 2023 You Need to Know

Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2023.

All Customer Service articles

Blog - B2B CS Trends Blog Header
Customer Service

5 B2B Customer Service Trends Shaping 2023 You Need to Know

Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2023.

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Customer Service

How to Become a World-Class Customer Service Agent

Want to deliver the best customer service that keeps your customers satisfied and turns them into loyal brand ambassadors? Read the 5 simple ways you can step up your customer service skills!

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Customer Service

5 Customer Service Dashboards Every Customer Success Team Needs

Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated customer service reps and satisfied customers!

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Customer Service

15 Customer Service KPIs You Need to Be Tracking

Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.

Blog - Customer Service and Success
Customer Service

4 Ways to Celebrate Success & Deliver Better Customer Service

Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.

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Customer Service

5 Employee Performance Management Tips to Enhance Customer Service

Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!

Blog - Customer Service Phone Rapport
Customer Service

10 Best Ways Customer Service Reps Can Build Customer Rapport

Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.

Blog - Call Center Gamification Plecto Blog
Customer Service

5 Ways to Use Call Center Gamification to Improve Customer Service

Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.

Blog - SaaS Customer Journey Mapping
Customer Service

How to Use SaaS Customer Journey Maps to Improve CS

Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.

Blog - Managing Customer Retention and Churn
Customer Service

10 Tips to Reduce Churn Rate & Improve Customer Retention

Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.