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Custom Intercom dashboards

Build customized Intercom dashboards that visualize your business metrics and KPIs in real time. Import your data directly from Intercom and create your own dashboards.

Intercom Dashboard With Plecto
Intercom
+
Plecto

Customer Service

Partner website

www.intercom.com

About Intercom

Intercom is a real-time conversational relationship platform that helps businesses build customer relationships through conversational, messenger-based experiences across the customer journey.

Additional help

help.plecto.com

Create real-time Intercom dashboards with Plecto

Build support dashboards and visualize your Intercom data in real time with Plecto. Allow your team to be prepared and see what needs their attention to ensure your customers get the best service. With Plecto's integration to Intercom, you can display specific support metrics such as the CSAT, first response time, resolution time, and more.

Create fully customized Intercom dashboards with Plecto and add value to your KPIs through meaningful visualizations. Display your conversation metrics on a variety of widgets, including graphs, speedometers, charts, tables, and more. Add conditional colors to your KPIs to easily identify the progress towards your goals.

Make use of Plecto's unique gamification features by creating leaderboards and contests that spark motivation among your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone, completing a task, or others.

Take your dashboards to the next level and combine your Intercom data with services like Salesforce, Fenerum, and hundreds more to gather the most important metrics in real time. Joining your data will allow you to create dashboards focused on sales hit rate, quota attainments, and much more - the options are endless!

You can easily display your Intercom KPIs on dashboards on TV screens in the office, on your computer, or access them from your mobile device with our iOS and Android apps.

What types of data can you import from Intercom?

Conversation Parts

This data type will allow you to visualize the information of each of the conversation parts. Conversation parts are defined as being each part of a conversation - so each response from the employee responding. It will include what the response said, and what type it was.

Update frequency
Instant with web-hooks and every 1m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Agents

Update frequency
Every 2m

Supports custom fields?
No

Supports automatic registration deletion?
No

Conversations

The Conversations data type in Plecto will retrieve data from Intercom Conversations. This data includes the number of notes, the state of the conversations, the average reply time for employees and much more.

Update frequency
Instant with web-hooks and every 1m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Conversation Ratings

Conversation Ratings will allow Plecto to retrieve the ratings from conversations in Intercom. The rating will show up in Plecto, as well as any remarks made about the conversation it is linked to. Each rating has an owner, which correlates to who has been rated.

Update frequency
Instant with web-hooks and every 1m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Activity Logs

Update frequency
Every 2m

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Intercom KPIs

Browse our extensive library of pre-built Intercom KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Latest Received Rating Comment

Latest Received Rating Comment

Last person that posted an online review of your product or company.

Number of Received Ratings

Number of Received Ratings

Count of every time a user has written about your company online.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Oldest Unanswered Ticket

Oldest Unanswered Ticket

The clients that have been waiting for the longest for your team to reply to their ticket.

Average of Received Rating Score

Average of Received Rating Score

Average rating score clients are giving to your company in the last period.

Number of Closed Support Tickets

Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.