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Custom Intercom dashboards

Build customized Intercom dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Intercom and create your own dashboards.

Intercom Dashboard With Plecto
Intercom
+
Plecto

Customer Service

Partner website

www.intercom.com

About Intercom

Drive loyalty and growth at every stage of your customer lifecycle with Intercom— one of the best real-time business messaging system.

Additional help

help.plecto.com

Create real-time Intercom dashboard with Plecto

Build an Intercom support dashboard to visualize your data in real-time with Plecto, so your team can be prepared to see what needs the attention, see conversation spikes, and consistently give customers great service.

By constantly visualizing your Intercom data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. An Intercom dashboard gives everyone an overview of how well they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and own their work.

Create a fully customized Intercom dashboard for your needs, and add value to your Intercom data with meaningful visualizations. Display your Intercom data on a wide variety of widgets, including graphs, speed-o-meters or tables. You can also use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your Intercom dashboard to the next level, and combine your Intercom data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Intercom, the options are endless. You are able to create, edit, iterate and display Intercom dashboards focused on sales hit rate and quota attainments. You can display your Intercom dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Intercom?

Conversation Parts

This data type will allow you to visualize the information of each of the conversation parts. Conversation parts are defined as being each part of a conversation - so each response from the employee responding. It will include what the response said, and what type it was.

Update frequency
Instant with web-hooks and every 15m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Conversations

The Conversations data type in Plecto will retrieve data from Intercom Conversations. This data includes the number of notes, the state of the conversations, the average reply time for employees and much more.

Update frequency
Instant with web-hooks and every 15m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Agents

Update frequency
Every 2m

Supports custom fields?
No

Supports automatic registration deletion?
No

Conversation Ratings

Conversation Ratings will allow Plecto to retrieve the ratings from conversations in Intercom. The rating will show up in Plecto, as well as any remarks made about the conversation it is linked to. Each rating has an owner, which correlates to who has been rated.

Update frequency
Instant with web-hooks and every 15m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Intercom KPIs

Browse our extensive library of pre-built Intercom KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Latest Received Rating Comment

Latest Received Rating Comment

Last person that posted an online review of your product or company.

Number of Received Ratings

Number of Received Ratings

Count of every time a user has written about your company online.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Oldest Unanswered Ticket

Oldest Unanswered Ticket

The clients that have been waiting for the longest for your team to reply to their ticket.

Average of Received Rating Score

Average of Received Rating Score

Average rating score clients are giving to your company in the last period.

Number of Closed Support Tickets

Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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