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Custom Intercom dashboards

Build customized Intercom dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Intercom and create your own dashboards.

Intercom dashboard
Intercom
+
Plecto

Partner website

www.intercom.com

About Intercom

Drive loyalty and growth at every stage of your customer lifecycle with Intercom— one of the best real-time business messaging system.

Additional help

help.plecto.com/intercom

What types of data can you import from Intercom?

Conversation Parts

This data type will allow you to visualize the information of each of the conversation parts. Conversation parts are defined as being each part of a conversation - so each response from the employee responding. It will include what the response said, and what type it was.

Update frequency
Instant with web-hooks and every 2m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Conversations

The Conversations data type in Plecto will retrieve data from Intercom Conversations. This data includes the number of notes, the state of the conversations, the average reply time for employees and much more.

Update frequency
Instant with web-hooks and every 2m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Conversation Ratings

Conversation Ratings will allow Plecto to retrieve the ratings from conversations in Intercom. The rating will show up in Plecto, as well as any remarks made about the conversation it is linked to. Each rating has an owner, which correlates to who has been rated.

Update frequency
Instant with web-hooks and every 2m

Default member field
assignee

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Intercom KPIs

Browse our extensive library of pre-built Intercom KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Latest Received Rating Comment

Latest Received Rating Comment

Last person that posted an online review of your product or company.

Number of Received Ratings

Number of Received Ratings

Count of every time a user has written about your company online.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

A full overview of KPI's for team.blue

Learn how the tech giant, team.blue, the parent company of seven different cloud and hosting brands, raised employee motivation and created transparency throughout the whole organization.

Read more

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

Plecto

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