call-centers_1 articles
8 Tips to Motivate Call Center Agents
Discover 8 proven tips to motivate call center agents to feel pride and satisfaction in their work, provide better service, and stay in their jobs longer!
The Ultimate Sales Outreach Checklist for Prospecting and Connecting
8 Call Center Management Tips You Need in 2024
All call-centers_1 articles
Service Level Agreements in Call Centers: A Complete Guide
Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!
11 Telemarketing KPIs You Should Be Tracking
Discover the 11 telemarketing KPIs you should be tracking if you want to make more data-informed decisions while giving your team measurable targets to work toward.
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
The 9 Best Cold Calling Tips
Stay relevant to today’s consumers and get the most out of your efforts with these nine cold calling tips to use before, during, and after each call.
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
Los 5 mejores KPIs para telemarketing y call centers
Estos son los 5 mejores KPIs que medir para tu call center y equipo de telemarketing
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
