call-centers_1 articles
Customer Service
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
Customer Service
The Future of Call Centers
Sales performance
The 9 Best Cold Calling Tips
All call-centers_1 articles
Customer Service
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
Sales performance
5 Best Telemarketing and Call Center KPIs
Get the 5 best call center KPIs and metrics and learn how to visualize your performance metrics on call center dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
