Custom Talkdesk dashboards
Import your data directly from Talkdesk and build customized dashboards that visualize your contact center metrics and KPIs in real time.
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About Talkdesk
Talkdesk is a cloud-based contact center solution that enables businesses to deliver better customer experiences through different channels.
Additional help
Tier
Let the data do the talking with our Talkdesk integration
REAL-TIME TALKDESK DASHBOARDS
Integrating your Talkdesk data with Plecto ensures that you can always stay on top of the rapidly changing data in a contact center. We update in real time, so you can always see the status of calls, tickets, service levels, and more. What’s more, our range of widgets makes it possible to create focused and easy-to-understand dashboards.
We’re also perfect if you’re using more than one system. With Plecto you can easily add KPIs from other integrations so you can get a complete overview of all your metrics.
ENHANCE CUSTOMER SUCCESS
Using gamification can add a bit of fun to routine day-to-day tasks. Introducing contests can be a way to motivate your agents to deliver an even better customer experience and reach even higher satisfaction levels. Gamification is also a great way to personalize your dashboard. Consider adding a YouTube clip or custom sound when a certain number of calls have been answered or when an individual or team target has been reached.
SIMPLE AND EFFECTIVE REPORTING
Our reporting feature is popular for its accessibility and ease of use. Forget about manually inputting data and let our integration take care of the numbers. Just like our dashboards, our reports update in real-time, so there’s no need to sweat over giving outdated numbers to stakeholders. Want to prepare in advance? Use our scheduling feature so that your report gets sent out at just the right time.
REMOTE WORK?
Working from home shouldn’t be a barrier to using Plecto and measuring your performance. Remote employees are still able to connect up their TV screens and use the app on their tablet, phone, or even Apple Watch. A good idea is to set up push notifications so employees are alerted whenever a milestone is reached – making sure that they never feel out of the loop.
What types of data can you import from Talkdesk?
Realtime Metrics
Update frequency
Unspecified
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Calls
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
User status
Update frequency
Every 5m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Contacts
Update frequency
Every 5m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
