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21 Sales-KPIs, die Sie verfolgen sollten – mit Beispielen!

Das Nachverfolgen der richtigen Sales-KPIs ist einer der ersten und wichtigsten Schritte beim Aufbau einer leistungsgetriebenen Vertriebskultur in Ihrem Unternehmen.

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Sales performance

10 Sales Contest Ideas to Keep Your Sales Employees Motivated

Searching for some fun and friendly sales contest ideas to get your reps motivated and at their peak performance? Here are 10 contest ideas that will drive your team to sell even more!


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Sales performance

5 Benefits of Data Analytics for the Home Service / HVAC Industry

Unlock the power of data analytics in the HVAC industry—learn how it can slash costs, boost transparency, elevate customer service, supercharge efficiency, and save you precious time.


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Sales performance

The 6 Biggest Trends in HVAC and Home Service in 2024

Discover the top six trends shaping the home service and HVAC industries in 2024, including climate change adaptation, customer service enhancements, indoor air quality improvements, smart systems, data utilization, and digitalization advancements.


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Sales performance

The Ultimate Sales Outreach Checklist for Prospecting and Connecting

Get a comprehensive end-to-end sales outreach checklist. Learn how to craft an effective sales outreach plan, engage cold leads, and optimize your sales outreach emails for maximum impact. Boost your business with proven techniques and insights.


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Sales performance

A Complete Guide to Sales Activity Tracking

Learn the basics of sales activity tracking and how tracking the right data points can help you make better-informed decisions that will lead to long-term success.


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Gamification

7 Game-Changing Sales Gamification Ideas to Amplify your Sales

Seven motivating sales gamification ideas for you. From saving time to improving motivation, learn about gamification psychology and why sales gamification is the game-changer you need to improve your sales performance!


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Gamification

What is Gamification in Marketing? + 3 Examples to Get Inspired

Looking for more ways to engage with customers? Gamification might just be your answer. Learn the different ways gamification can incorporated into your marketing strategy.


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Gamification

9 Brilliant Examples of Gamification from Successful B2B SaaS

Discover the different ways to keep your team engaged and more with our nine brilliant examples of gamification on SaaS platforms.


Blog - How to use Gamification in your Business
Gamification

Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification

Learn how to motivate sales reps by understanding extrinsic vs. intrinsic sales motivation factors & coach the best out of your team. Then blow away your goals with our 5 sales gamification ideas for sales contests and sales competitions!


Blog - How to use Gamification in your Business
Gamification

How to use Gamification in your Business

In this post, we'll be covering the main aspects of gamification at work. This includes what gamification is, some gamification examples in sales, marketing and customer loyalty plus how you can implement gamification yourself.


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Motivation

8 Tips to Motivate Call Center Agents

Discover 8 proven tips to motivate call center agents to feel pride and satisfaction in their work, provide better service, and stay in their jobs longer!


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Motivation

7 Ways to Create Retail Synergy Between Online & Offline Operations

Discover 7 crucial strategies for creating synergy between your company’s online and offline channels, providing the seamless experience your customers expect.


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Motivation

5 Ways to Motivate Underperforming Employees

Disengaged employees cost the global economy $8.8 trillion annually! Learn how to identify an underperforming employee – and discover 5 ways to get them back on track.


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Motivation

A Guide to Motivating E-Commerce Employees

Discover 10 effective methods for motivating e-commerce employees – to boost productivity, improve retention, and create a better company culture!


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Motivation

Performance Tracking 101: A Guide for Enhancing Employee Productivity

Performance tracking is essential for engaging your employees. Celebrate their success, give them what they need, and boost productivity. Find out how.


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Dashboard design

Step-by-Step Guide: How to Create a Fun and Engaging Contest

In this Step-by-Step Guide, you'll learn how to create fun and engaging Plecto contests for your team in no time!


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Dashboard design

The 15 Golden Rules of Dashboard Design

Check out our guide to building an effective dashboard - all in one handy guide!


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Dashboard design

4 Ways to Supercharge Employee Performance with Plecto

Maximize your business's success by harnessing the power of your employees. Unleash their full potential with Plecto and discover effective strategies to supercharge your team's performance.


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Dashboard design

How to Analyze Data: A Beginner's Guide

Learn the basics of how to analyze data, including six foolproof steps to analyze data and make better-informed business decisions.


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Dashboard design

3 Easy Tricks to Track OKRs in Plecto

Just a helping hand to shed some light on how to work with OKRs in your Plecto dashboards


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Integrations

The 7 Best Software for the HVAC Industry

Explore the top 7 HVAC software solutions designed to enhance efficiency, streamline operations, and boost productivity with features like CRM, data visualization, and advanced field management.


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Integrations

How to Build Your Retail Tech Stack

Discover the business-enhancing potential of a well-chosen retail tech stack – and seven tools to consider when building one for the first time!


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Integrations

SaaS Trends That Will Shape the Industry in 2024

Are you a SaaS professional who wishes you had a crystal ball? Get the inside scoop on the five SaaS trends that will shape the industry in 2024.


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Integrations

E-conomic: Much More Than Accounting

Discover more about our integration with e-conomic and the benefits of using it together with Plecto in your daily routine.


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Integrations

Reports and Dashboards in Salesforce and Plecto


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Customer Service

12 Help Desk KPIs You Should Be Tracking

Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!


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Customer Service

8 Call Center Management Tips You Need in 2024

Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!


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Customer Service

Service Level Agreements in Call Centers: A Complete Guide

Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!


Customer happiness
Customer Service

CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics

CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!


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Customer Service

10 Ways to Improve Retail Customer Service

Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!


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KPIs

12 Key KPIs for the Home Service Industry

Dive into 12 essential KPIs to boost revenue, customer satisfaction, and operational efficiency in the HVAC/home services industry.


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KPIs

A Guide to First Contact Resolution (FCR)

Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.


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KPIs

A Guide to Average Handle Time (AHT)

Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!


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KPIs

A Guide to Average Basket Size

Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.


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KPIs

A Guide to Customer Lifetime Value (CLV) + How to Calculate It

Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!


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Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.