10 Ways to Reduce Call Center Employee Turnover

7 Contest Ideas for Call Centers

Check out these seven contest ideas to effectively engage call center agents, boost their performance, and create a more fun and enjoyable work environment!

7 Game-Changing Sales Gamification Ideas to Amplify your Sales

Seven motivating sales gamification ideas for you. From saving time to improving motivation, learn about gamification psychology and why sales gamification is the game-changer you need to improve your sales performance!

What is Gamification in Marketing? + 3 Examples to Get Inspired

Looking for more ways to engage with customers? Gamification might just be your answer. Learn the different ways gamification can incorporated into your marketing strategy.

9 Brilliant Examples of Gamification from Successful B2B SaaS

Discover the different ways to keep your team engaged and more with our nine brilliant examples of gamification on SaaS platforms.

Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification

Learn how to motivate sales reps by understanding extrinsic vs. intrinsic sales motivation factors & coach the best out of your team. Then blow away your goals with our 5 sales gamification ideas for sales contests and sales competitions!

10 Ways to Reduce Call Center Employee Turnover

What is call center employee turnover, why does it matter, and how can you tackle it? Read this guide from our partners at RingCentral for answers to these questions and more.

8 Tips to Motivate Call Center Agents

Discover 8 proven tips to motivate call center agents to feel pride and satisfaction in their work, provide better service, and stay in their jobs longer!

7 Ways to Create Retail Synergy Between Online & Offline Operations

Discover 7 crucial strategies for creating synergy between your company’s online and offline channels, providing the seamless experience your customers expect.

5 Ways to Motivate Underperforming Employees

Disengaged employees cost the global economy $8.8 trillion annually! Learn how to identify an underperforming employee – and discover 5 ways to get them back on track.

A Guide to Motivating E-Commerce Employees

Discover 10 effective methods for motivating e-commerce employees – to boost productivity, improve retention, and create a better company culture!

Step-by-Step Guide: How to Create a Fun and Engaging Contest

In this Step-by-Step Guide, you'll learn how to create fun and engaging Plecto contests for your team in no time!

The 15 Golden Rules of Dashboard Design

Check out our guide to building an effective dashboard - all in one handy guide!

4 Ways to Supercharge Employee Performance with Plecto

Maximize your business's success by harnessing the power of your employees. Unleash their full potential with Plecto and discover effective strategies to supercharge your team's performance.

How to Analyze Data: A Beginner's Guide

Learn the basics of how to analyze data, including six foolproof steps to analyze data and make better-informed business decisions.

3 Easy Tricks to Track OKRs in Plecto

Just a helping hand to shed some light on how to work with OKRs in your Plecto dashboards

The 7 Best Software for the HVAC Industry

Explore the top 7 HVAC software solutions designed to enhance efficiency, streamline operations, and boost productivity with features like CRM, data visualization, and advanced field management.

How to Build Your Retail Tech Stack

Discover the business-enhancing potential of a well-chosen retail tech stack – and seven tools to consider when building one for the first time!

SaaS Trends That Will Shape the Industry in 2024

Are you a SaaS professional who wishes you had a crystal ball? Get the inside scoop on the five SaaS trends that will shape the industry in 2024.

E-conomic: Much More Than Accounting

Discover more about our integration with e-conomic and the benefits of using it together with Plecto in your daily routine.

Reports and Dashboards in Salesforce and Plecto

12 Help Desk KPIs You Should Be Tracking

Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!

8 Call Center Management Tips You Need in 2024

Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!

Service Level Agreements in Call Centers: A Complete Guide

Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!

CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics

CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!

10 Ways to Improve Retail Customer Service

Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!

12 Key KPIs for the Home Service Industry

Dive into 12 essential KPIs to boost revenue, customer satisfaction, and operational efficiency in the HVAC/home services industry.

A Guide to First Contact Resolution (FCR)

Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.

A Guide to Average Handle Time (AHT)

Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!

A Guide to Average Basket Size

Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.

A Guide to Customer Lifetime Value (CLV) + How to Calculate It

Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!