8 Tips to Motivate Call Center Agents
Discover 8 proven tips to motivate call center agents to feel pride and satisfaction in their work, provide better service, and stay in their jobs longer!
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12 Help Desk KPIs You Should Be Tracking
How to Build Your Retail Tech Stack
The Ultimate Sales Outreach Checklist for Prospecting and Connecting
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The Ultimate Sales Outreach Checklist for Prospecting and Connecting
Get a comprehensive end-to-end sales outreach checklist. Learn how to craft an effective sales outreach plan, engage cold leads, and optimize your sales outreach emails for maximum impact. Boost your business with proven techniques and insights.
A Complete Guide to Sales Activity Tracking
Learn the basics of sales activity tracking and how tracking the right data points can help you make better-informed decisions that will lead to long-term success.
11 Telemarketing KPIs You Should Be Tracking
Discover the 11 telemarketing KPIs you should be tracking if you want to make more data-informed decisions while giving your team measurable targets to work toward.
9 Steps to the Ultimate Sales Discovery Call
Learn how to prepare, ask the right questions and qualify your leads with our ultimate guide to the perfect sales discovery call.
The 10 Best SaaS KPIs You Need to Track in 2024
Every SaaS business is different, but here are the 10 most important SaaS KPIs that every SaaS company should be measuring in 2024.
7 Game-Changing Sales Gamification Ideas to Amplify your Sales
Seven motivating sales gamification ideas for you. From saving time to improving motivation, learn about gamification psychology and why sales gamification is the game-changer you need to improve your sales performance!
What is Gamification in Marketing? + 3 Examples to Get Inspired
Looking for more ways to engage with customers? Gamification might just be your answer. Learn the different ways gamification can incorporated into your marketing strategy.
9 Brilliant Examples of Gamification from Successful B2B SaaS
Discover the different ways to keep your team engaged and more with our nine brilliant examples of gamification on SaaS platforms.
Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification
Learn how to motivate sales reps by understanding extrinsic vs. intrinsic sales motivation factors & coach the best out of your team. Then blow away your goals with our 5 sales gamification ideas for sales contests and sales competitions!
How to use Gamification in your Business
In this post, we'll be covering the main aspects of gamification at work. This includes what gamification is, some gamification examples in sales, marketing and customer loyalty plus how you can implement gamification yourself.
8 Tips to Motivate Call Center Agents
Discover 8 proven tips to motivate call center agents to feel pride and satisfaction in their work, provide better service, and stay in their jobs longer!
7 Ways to Create Retail Synergy Between Online & Offline Operations
Discover 7 crucial strategies for creating synergy between your company’s online and offline channels, providing the seamless experience your customers expect.
5 Ways to Motivate Underperforming Employees
Disengaged employees cost the global economy $8.8 trillion annually! Learn how to identify an underperforming employee – and discover 5 ways to get them back on track.
A Guide to Motivating E-Commerce Employees
Discover 10 effective methods for motivating e-commerce employees – to boost productivity, improve retention, and create a better company culture!
Performance Tracking 101: A Guide for Enhancing Employee Productivity
Performance tracking is essential for engaging your employees. Celebrate their success, give them what they need, and boost productivity. Find out how.
The 15 Golden Rules of Dashboard Design
Check out our guide to building an effective dashboard - all in one handy guide!
4 Ways to Supercharge Employee Performance with Plecto
Maximize your business's success by harnessing the power of your employees. Unleash their full potential with Plecto and discover effective strategies to supercharge your team's performance.
How to Analyze Data: A Beginner's Guide
Learn the basics of how to analyze data, including six foolproof steps to analyze data and make better-informed business decisions.
3 Easy Tricks to Track OKRs in Plecto
Just a helping hand to shed some light on how to work with OKRs in your Plecto dashboards
Step-by-Step Guide: How to create an Automatic Report
Do you still write reports manually? In this easy guide, we show you how to create them automatically in a matter of seconds.
How to Build Your Retail Tech Stack
Discover the business-enhancing potential of a well-chosen retail tech stack – and seven tools to consider when building one for the first time!
SaaS Trends That Will Shape the Industry in 2024
Are you a SaaS professional who wishes you had a crystal ball? Get the inside scoop on the five SaaS trends that will shape the industry in 2024.
Increase Your Support Team’s Performance & Motivation With Dixa
Dixa now lets you import your realtime data straight into Plecto!
E-conomic: Much More Than Accounting
Discover more about our integration with e-conomic and the benefits of using it together with Plecto in your daily routine.
Track your success with Pipedrive and Plecto
Discover the benefits of using Pipedrive data on Plecto for your business, and involve your employees in the process!
12 Help Desk KPIs You Should Be Tracking
Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!
8 Call Center Management Tips You Need in 2024
Discover the 8 call center management tips that can help you motivate, encourage, and retain your reps – and provide better service to your customers!
Service Level Agreements in Call Centers: A Complete Guide
Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
10 Ways to Improve Retail Customer Service
Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
A Guide to Average Basket Size
Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.
A Guide to Customer Lifetime Value (CLV) + How to Calculate It
Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
