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kpis articles

Customer happiness
Customer Service

CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics

CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!

All kpis articles

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A Guide to Average Basket Size

Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.

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A Guide to Customer Lifetime Value (CLV) + How to Calculate It

Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!

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Customer Service

10 Essential Energy KPIs for Home Energy Providers

Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!

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8 Home Security KPIs to Grow Your Business

Discover 8 home security KPIs that can help you optimize your sales processes, provide top-notch customer service, and succeed in this fast-growing industry!

Blog - The 10 Best SaaS KPIs You Need to Track in 2022 - 1
Sales performance

The 10 Best SaaS KPIs You Need to Track in 2024

Every SaaS business is different, but here are the 10 most important SaaS KPIs that every SaaS company should be measuring in 2024.

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Sales performance

15 Most Needed Logistics KPIs for 2024

Want to stay ahead of the competition in the logistics industry? Become number one in logistics with tracking these 15 logistics KPIs!

Insurance KPIs to track

15 Insurance KPIs Your Agency Needs to be Tracking in 2024

Every insurance agency is dealing with so much data on a daily basis that it can be hard to keep up with what you need to measure. In this article, we talk you through 15 essential insurance KPIs that your agency needs to be tracking, covering sales, claims and finance.

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Customer Service

7 Crucial Customer Retention Metrics for 2024

Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!

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Sales performance

7 KPIs for Sales Managers to Track in 2024

Sales managers are responsible for various tasks which sometimes can be overwhelming! In this article, we will go throw the 7 best sales manager KPIs and explain how to unleash their full benefit of it!

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Sales performance

10 Real Estate KPIs to Track in 2024

Discover the most important KPIs for real estate in 2024! Learn the benefits of KPIs and how they can improve real estate operations!

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Customer Service

Top 6 Customer Service Metrics You Should Measure in 2024

Trends all always changing, so find out what customer service metrics you need to track in 2024.

financial KPIs
Sales performance

5 Important Financial KPIs to Track in 2024

Learn five important financial KPIs that will help you measure and analyze your company’s financial state so you can stay on track – and increase profits.

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Sales performance

5 Essential Public Relations KPIs to Track in 2024

Are you wondering what’s working and what isn’t in your PR campaigns? Here are some public relations KPIs you can track to give you a clear picture.

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Sales performance

15 Best E-commerce KPIs You Should Track in 2024

The E-commerce industry continues to grow and grow and tracking the right KPIs is crucial for driving sales success for your e-commerce business. In this blog article, we will dive into the 15 most needed KPIs you should track in 2024!

Sales performance

10 Actionable Salesforce KPIs to Track Now

Discover the 10 Salesforce KPIs to track if you want to get the most out of your Salesforce data, optimize your sales process, and use your resources at peak efficiency!

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Customer Service

15 Customer Service KPIs You Need to Be Tracking in 2024

Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.

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5 Employee Retention Metrics to Track in 2024

Discover the five crucial employee retention metrics to track if you want to retain your top performers and make better hiring decisions.

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Sales performance

OKRs vs KPIs: Deciding Which Metrics to Choose

We run you through the two most popular goal-setting frameworks and how you can use both to boost performance.

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Customer Service

CPI vs KPI? An Introduction to Customer Performance Indicators

Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.

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Sales performance

KPIs Vs. Milestones: Understanding the Differences

Implement a target-oriented, go-getting business strategy by understanding the distinction between KPIs and milestones.

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The Top 8 Essential Project Management KPIs

Struggling to structure your projects? Put that right by implementing the 8 essential KPIs for project management success

Avoid Vanity Metrics Blog #1
Sales performance

How to Avoid the Vanity KPI Metrics Trap

Worried about falling into the vanity metrics trap? Don't panic! We've got you covered with a guide that helps you identify vanity metrics and provide you with actionable metrics to measure instead.

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Sales performance

What Is Sales Velocity + Why It's the Metric You Need to Be Tracking

Learn everything you need to know about sales velocity. Find out why you should be tracking it, how to calculate it, and 4 tips for high-velocity sales!

Blog - 3 easy tricks to monitor your OKRs in Plecto - OKRs in Plecto
Dashboard design

3 Easy Tricks to Track OKRs in Plecto

Just a helping hand to shed some light on how to work with OKRs in your Plecto dashboards

Blog - What you should know about OKRs to optimize your business
Sales performance

What are OKRs and How to Use Them to Optimize Your Business?

Get to know more about what are OKRs and start using them in your organization!

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Sales performance

10 Marketing KPIs You Need to be Tracking in 2024

Learn the 10 marketing KPIs you should be tracking to understand how your marketing efforts are performing – and identify where they could be more effective.

Blog - 21 Sales KPIs You Should Be Tracking — with Examples!
Sales performance

21 Sales KPIs You Should Be Tracking — with Examples!

Tracking the right sales KPIs is one of the first and most important steps to building a performance-driven sales culture in your organization. These 21 sales KPI examples will set you on the path to success.

telecommunication kpis
Sales performance

5 Telecommunication KPIs to Track in 2024

Learn five important telecom key performance indicators that can help boost revenue by improving your company’s customer service and retention.

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Sales performance

A Crash Course in Social Media Metrics

Stop tracking vanity metrics! Learn the four categories of social media metrics that matter – and start generating more revenue through social media.

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10 Important Retail KPIs You Should Be Tracking in 2024

Learn 10 important retail KPIs you should be tracking to understand how your business is performing at all times—and find out what might need some attention.

Sales performance

Just What are Sales Metrics? Here's a Comprehensive Guide

Take a more data-driven approach to sales! Learn the basics of sales performance metrics and how tracking the right sales metrics can increase revenue.

Dashboard design

What is Metrics Tracking – And Why is it Important?

Take a more data-driven approach to your business by learning the basics of metrics tracking – including what is a key metric and how it differs from a KPI.

Learn the basics of tracking KPI metrics
Sales performance

Learn the Basics of Tracking KPI Metrics

Take a more data-driven approach to your business by learning the basics of tracking KPI metrics – including over 150 department- and industry-specific KPIs.

Sales performance

5 Important KPIs for Managers of All Departments

Learn five important KPIs for managers that can help you retain employees, boost performance, and plan for the future – in any department.

Sales performance

5 Crucial Account Manager KPIs

Get five account manager KPI examples that can help your company become more data-driven in retaining customers and acquiring new ones.

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4 Tips for How to Improve KPI Performance in Retail

Just tracking KPIs isn’t enough. Take it a step further with these four easy-to-implement tips for how to Improve KPI performance in retail.

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Sales performance

10 Inbound Sales KPIs Your Team Needs – and Why Inbound Really Matters!

Learn the 3 simple ways to start building your inbound sales strategy, why the most successful organizations are data-driven, and the 10 inbound sales KPIs your team needs to be tracking!

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Sales performance

10 Outbound Sales KPIs To Track Now – and Why Outbound Still Matters!

Think that outbound's out? Think again. Learn 3 ways to modernize your outbound sales strategy, and why data-driven outbound is so important. Read the full article to find out how to fine-tune your outbound sales strategy – starting with these 10 outbound sales KPIs every sales team needs to be tracking! 🫵

Blog - 100 Key Performance Indicators
Sales performance

100 Key Performance Indicators

The 100 most important KPIs for Sales, Marketing, Finance, Support, and Development.

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Dashboard design

Step-by-step guide: How to Create Custom Metrics in Plecto

It's so easy to create custom metrics and formulas in Plecto, that you don't even need a guide. But, just in case, you have a pretty good one here!

Blog - Reach Your Business Objectives Before New Year!
Sales performance

Reach Your Business Objectives Before New Year!

Get some tips on achieving objectives and closing the year in the most efficient way.

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.