5 Ways to Use Call Center Gamification to Improve Customer Service

Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.

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From Whiteboards to Wins: Arnold & Sons Gains 15–20% Performance with Plecto

Real-time KPIs changed the game at Arnold & Sons: with Plecto dashboards, performance rose 15–20% and teams acted faster on what matters every day.


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Sales managers are responsible for various tasks which sometimes can be overwhelming! In this article, we will go throw the 7 best sales manager KPIs and explain how to unleash their full benefit of it!

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Automated Customer Service: Definition, Pros, Cons, and Best Practices

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Artificial Intelligence in Sales: How to Use AI to Sell More

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7 KPIs for Sales Managers to Track in 2026

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What is Gamification? Definition, Benefits and Top Features

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How to Build Collaborative Gamification for Team Success

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7 Christmas Contest Ideas for Sales & Support Teams

7 proven Christmas contest ideas built for real-time dashboards, gamification, rewards, and notifications—all optimized to run seamlessly inside Plecto.

7 Game-Changing Sales Gamification Ideas to Amplify your Sales

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What is Metrics Tracking – And Why is it Important?

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ServiceTitan x Plecto: 3 Tips and Tricks for Using a Powerful Integration

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SaaS Trends That Will Shape the Industry in 2025

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The Best Gamification Practices for Close CRM

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8 of the Best KPIs for Close CRM

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Using Plecto Gamification in HighLevel

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15 Customer Service KPIs You Need to Be Tracking in 2026

Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your cus…

5 Ways to Use Call Center Gamification to Improve Customer Service

Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.

Customer Service vs. Customer Support: What’s the Difference?

What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.

25 Common Business Acronyms

Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.

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Why Remote Teams Experience the Same KPIs Differently

Did you know? Remote teams perceive the same KPIs differently. Learn why this is so, plus some practical ways to align understanding and improve performance.

What is CLV? A Simple Guide to Measuring and Improving Customer Loyalty

Wondering how much your customers are really worth? Learn the basics of Customer Lifetime Value (CLV), the simple formula to track it, and how to start improving it today.

The Top 12 RevOps KPIs

Explore 12 of the most common KPIs for use in your revenue operations department.

10 of the Best Sales KPIs to Use With Pipedrive

Enhance your sales performance with the Pipedrive x Plecto integration by tracking essential sales-based KPIs—enabling data-driven decision-making and improved customer relationsh…

10 Essential KPIs for HubSpot Users

Discover 10 essential KPIs for HubSpot users to enhance CRM operations with Plecto integration, leading to increased sales, improved marketing, and responsive customer support!

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From Whiteboards to Wins: Arnold & Sons Gains 15–20% Performance with Plecto

Real-time KPIs changed the game at Arnold & Sons: with Plecto dashboards, performance rose 15–20% and teams acted faster on what matters every day.

The 7 Best HVAC Sales Metrics

Level up your home service sales performance by mastering these 7 essential sales metrics and KPIs, to boost revenue and optimize your sales team's effectiveness.

The 6 Biggest Trends in HVAC and Home Service in 2026

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