customer-service_2 articles
5 B2B Customer Service Trends Shaping 2024 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2024.
15 Customer Service KPIs You Need to Be Tracking in 2024
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your cus…
8 Essential Customer Service Skills to Master in 2024
Discover the 4 key elements of great customer service and the 8 essential customer service skills your team must master to meet customers’ expectations in 2024.
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Step-by-Step Guide on Dealing with Churned Customers
Just received a churn request? Learn how to deal with churned customers and discover the steps for effective churn management
4 Ways to Celebrate Success at Work & Deliver Better Customer Service
Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.
Increase Your Support Team’s Performance & Motivation With Dixa
Dixa now lets you import your realtime data straight into Plecto!
5 Customer Service Dashboards Every Customer Success Team Needs
Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated customer service reps and satisfied customers!
How to Become a World-Class Customer Service Agent
Want to deliver the best customer service that keeps your customers satisfied and turns them into loyal brand ambassadors? Read the 5 simple ways you can step up your customer service skills!