customer-service_2 articles

7 Crucial Customer Retention Metrics for 2023

Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!

Top 6 Customer Service Metrics You Should Measure in 2023

Trends all always changing, so find out what customer service metrics you need to track in 2023.

4 Ways to Celebrate Success at Work & Deliver Better Customer Service

Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.

5 Strategies to Provide Great Telecom Customer Service

Learn five key strategies for providing convenient and personalized telecom customer service while improving customer satisfaction and retention.

5 Ways to Get More Customer Reviews for Your Business

Online business reviews are critical to your company’s long-term success. Learn 5 effective tactics to get more customer reviews for your business.

15 Customer Service KPIs You Need to Be Tracking

Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your customers happier.

5 SaaS Customer Retention Strategies

SaaS companies wanting to thrive in the future must get serious about SaaS customer retention. Learn 5 SaaS retention strategies that you can implement today!

How to Become a World-Class Customer Service Agent

Want to deliver the best customer service that keeps your customers satisfied and turns them into loyal brand ambassadors? Read the 5 simple ways you can step up your customer service skills!

Increase Your Support Team’s Performance & Motivation With Dixa

Dixa now lets you import your realtime data straight into Plecto!

5 Customer Service Dashboards Every Customer Success Team Needs

Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated customer service reps and satisfied customers!

Experts Agree: Integrations are the Secret to Creating a Stronger Customer Experience

Find out how integrating your telephony data from Aircall, business analytics, and CRM data is the key to a better, more seamless customer experience!

10 Tips to Reduce Churn Rate & Improve Customer Retention

Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases from churning.

5 Ways to Use Call Center Gamification to Improve Customer Service

Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.

10 Best Ways Customer Service Reps Can Build Customer Rapport

Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.

5 B2B Customer Service Trends Shaping 2023 You Need to Know

Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2023.

Your Complete Guide to Customer Delight

Customer delight creates an outstanding customer experience and turns regular customers into delighted brand advocates. Here are 5 ways to deliver customer delight.

5 Employee Performance Management Tips to Enhance Customer Service

Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!

How to Use SaaS Customer Journey Maps to Improve CS

Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out how customer journey maps can improve CS, innovation, and cross-department alignment.

4 Simple Ways to Align Your Sales & Customer Success Teams

Learn four easy ways to align sales and CS teams. Find out what happens when they exist in a vacuum, and how they can help each other achieve new levels of customer success!

How to Create Customer Experience (CX) Dashboards