10 SaaS Onboarding Tactics to Boost Retention and Growth
Want to ensure your customers succeed? Explore 10 essential onboarding tips—including segmentation, video content, and metrics—to maximize the value of your software.
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5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
25 Common Business Acronyms
Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
5 B2B Customer Service Trends Shaping 2024 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace …
15 Customer Service KPIs You Need to Be Tracking in 2024
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your cus…
8 Essential Customer Service Skills to Master in 2024
Discover the 4 key elements of great customer service and the 8 essential customer service skills your team must master to meet customers’ expectations in 2024.
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
CPI vs KPI? An Introduction to Customer Performance Indicators
Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.
From Lost to Loyal: Successful Strategies for Winning Back Lost Customers
Are you struggling with lost customers? Discover our seven most proven strategies for winning back lost customers in 2023 and elevate your business today.
The Ultimate Guide to Using Social Media for Customer Service
Want to use social media to answer customers’ queries and concerns? Learn how to provide exceptional customer service on social media with these tips.
