5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
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Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
25 Common Business Acronyms
Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
15 Customer Service KPIs You Need to Be Tracking in 2024
Make the most of your time delivering world-class customer service! We've compiled the 15 customer service KPIs you need to be tracking, so you can spend more time making your cus…
8 Essential Customer Service Skills to Master in 2024
Discover the 4 key elements of great customer service and the 8 essential customer service skills your team must master to meet customers’ expectations in 2024.
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
CPI vs KPI? An Introduction to Customer Performance Indicators
Learn how to use Customer Performance Indicators alongside your to KPIs to deliver an even better customer experience.
7 Ways You Can Use Data to Make Your Business More Customer-Focused
Want to make your business more company-focused? Read our guide on how to use data effectively to improve customer focus and customer experience.
How to Provide Proactive Customer Service
Ensure that your customer service efforts are never on the backfoot by implementing a proactive customer service strategy.
7 Ways to Improve the Omnichannel Customer Experience
Learn how to supercharge your customer service by providing a best-in-class omnichannel experience.
