Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
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25 Common Business Acronyms
Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
10 Best Ways Customer Service Reps Can Build Customer Rapport
Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.
10 Tips to Reduce Churn Rate & Improve Customer Retention
Customer churn is unavoidable in business. Understand why customers churn and identify red flag behaviors within your existing customers so you retain, and prevent future cases fr…
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
10 Best Practices for the SaaS Onboarding Experience
SaaS onboarding is one of the most important elements of the customer journey. Learn 10 best practices for designing the best onboarding for SaaS users.
Your Complete Guide to Customer Delight
Customer delight creates an outstanding customer experience and turns regular customers into delighted brand advocates. Here are 5 ways to deliver customer delight.
5 Employee Performance Management Tips to Enhance Customer Service
Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!
How to Use SaaS Customer Journey Maps to Improve CS
Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out ho…