5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
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Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
25 Common Business Acronyms
Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
10 Ways to Improve Retail Customer Service
Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
7 Crucial Customer Retention Metrics for 2024
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
