Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
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Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
10 Ways to Improve Retail Customer Service
Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
7 Crucial Customer Retention Metrics for 2024
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
5 B2B Customer Service Trends Shaping 2024 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2024.
