10 SaaS Onboarding Tactics to Boost Retention and Growth

Want to ensure your customers succeed? Explore 10 essential onboarding tips—including segmentation, video content, and metrics—to maximize the value of your software.

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5 Ways to Use Call Center Gamification to Improve Customer Service

Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.


Customer Service vs. Customer Support: What’s the Difference?

What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.


25 Common Business Acronyms

Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.

Service Level Agreements in Call Centers: A Complete Guide

Learn why you should implement a service level agreement – and discover the 5 must-track SLA metrics and 6 ways to unlock unparalleled call center performance!

CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics

CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!

10 Ways to Improve Retail Customer Service

Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!

10 Essential Energy KPIs for Home Energy Providers

Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!

10 Call Center KPIs You Need to Be Tracking

Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.

5 Strategies to Reduce Your Team's Call Abandon Rate

Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.

Call Center Trends to Shape 2024

New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!

7 Crucial Customer Retention Metrics for 2024

Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!

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