Customer Service vs. Customer Support: What’s the Difference?
What's the difference between customer service and customer support? We dive in and explore why both are important for the modern business-consumer relationship.
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25 Common Business Acronyms
Discover 25 essential business acronyms, from ROI to CAGR, to enhance communication and streamline operations in your organization.
24 Common Customer Service Acronyms
Learn about 24 of the most-used acronyms in customer service, and how they can push your team to perform its best!
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
The Ultimate Guide to Using Social Media for Customer Service
Want to use social media to answer customers’ queries and concerns? Learn how to provide exceptional customer service on social media with these tips.
The Ultimate Guide to Customer Onboarding
Onboarding is often customers’ first real experience with a company. Discover 9 customer onboarding best practices to help your company get it right!
The Role of AI in Customer Service
Find out how companies are harnessing the benefits of using AI in customer service to cut costs, improve customer satisfaction, and provide better service.
Automated Customer Service: Definition, Pros, Cons, & Best Practices
Customer service automation can improve customer satisfaction and reduce support staff costs. Read our full guide with the pros, cons, and best practices to use.
The Ultimate Guide to Customer Loyalty
Customer loyalty is crucial to every company’s longevity. This article offers a solid definition of customer loyalty, five reasons customers stay loyal, and five actionable strate…
Step-by-Step Guide on Dealing with Churned Customers
Just received a churn request? Learn how to deal with churned customers and discover the steps for effective churn management
A Guide to Providing Great Customer Experience in the Insurance Industry
Struggling to provide a seamless customer experience? In this blog post, we will provide you with a step-by-step guide to help you provide the best insurance customer experience!
7 Obstacles Between You and Customer Service Success
Providing outstanding customer service is critically important for a successful business. Learn how to overcome barriers to providing effective customer service!
