Call center dashboards for real-time performance tracking

Select the KPIs you want to monitor for your teams

With Plecto, dashboards for call centers can be customized so that you display the most relevant KPIs in real-time. Choose the KPI, and Plecto does the rest!

Get a fun and full overview of your call center metrics

Use our broad selection of widgets to display your KPIs in the most engaging way for your employees. Provide them with the best metrics to measure their performance, and boost their motivation with personalized widgets!

Find the best KPIs for your sales and support team

Oldest Unanswered Ticket
All time
02:57:31
Open Conversations
All time
32
Snoozed Conversations
All time
16
Unassigned Conversations
All time
3
Average Time to Close
All time
03:28:17
Salesforce HubSpot Aircall Intercom Freshservice

Recognize all your team’s achievements

Acknowledge your salespeople’s efforts

Keep your sales and support team’s motivation up by recognizing their daily achievements. Set notifications to trigger automatically whenever a new goal is reached, and give your employees the credit they deserve for it!

Celebrate your support team's top performers

With Plecto’s unique gamification options, you can boost your team by recognizing your top performers on a daily basis. Create a leaderboard, set notifications, give personalized badges... The options to motivate your support employees are endless!

Go to call center gamification page

Instant Notifications for Customer Service teams

Promote friendly competition among your call center team

Create personalized contests in minutes

Create contests for your sales and support team in a matter of minutes to boost their motivation with a specific KPI. Decide the deadline, the participants, and the award… and make it fun to be at work!

Follow your call center’s contest in real-time

Allow your team to follow the contest in real time by displaying it on the dashboard. Promote friendly competition among your call center team with a personalized contest, and see them reach new limits!

Boost customer satisfaction with fun call center contests

Contest dashboard in Plecto with international teams

Motivate your employees with individual KPIs

Give some extra help with individual KPIs

If one of your employees is struggling with a specific KPI, you can help boost the results by setting individual goals that are only visible to the manager and the employee.

Individual KPIs with our Performance Agreements

With our Performance Agreements feature, manager and employee agree on the individual KPI they want to monitor for a certain period of time. This allows them to follow the performance in real-time and get extra motivation to perform even better.

Read more about our Performance Agreements

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Import your Call Center's data automatically into Plecto

Integrate your usual sales systems directly onto your call center dashboard

Plecto has 100+ native integrations with some of the most common systems used in sales call centers, meaning that you can instantly import the most relevant data for your sales team’s performance.

Monitor your support data in real-time

By using our integrations, you allow your team to follow their KPIs and performance in real-time. Either integrate your data automatically or enter the data manually. It's up to you.

Find the best integrations for your business

Bring your call center’s data with you, wherever you go

Keep an eye on your team's performance

You can access Plecto App through your laptop, smartphone, tablet and Apple Watch, to have real-time insight into your performance, wherever you go.

Stay updated on your Sales and Support team’s KPIs

Follow your sales and support people’s progress towards the different KPIs wherever you are. Check your agents’ availability throughout the day, and receive the latest notifications to stay updated on your call center.

Learn more about using Plecto remotely

Mobile app & Watch app for Plecto

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Explore Plecto's features

Real-time Dashboards

Visualize KPIs on TVs around the office.

Real-time Reports

Save time with live, automated reports.

Performance Agreements

Set targets for each employee and follow progress in real-time.

Build Custom KPIs

Choose the KPIs that suit your custom needs.

Gamification

Spark motivation and a healthy culture of competition.