Challenge: Increase sales performance with motivation
Relatel needed a tool to generate an easily accessible overview that could accurately visualize each employee’s call performance.
They wanted to take their performance data out of an internal system and bring it into their office to promote transparency and to make decision-making for each salesperson easier.
As Relatel started their search for an interactive sales dashboard to track and display KPIs, they found Plecto.
Solution: Gamification and data visualization dashboards
When Relatel established their KPIs within Plecto’s dashboard software, they not only visualized progress but they also made it possible for all employees to track sales metrics and compare themselves with their colleagues.
Relatel particularly enjoy the ability to share success stories, visualize daily progress data and send notifications triggered by team members reaching their individual targets.
"Plecto provides us with an outstanding overview of each employee’s daily progress."
With Plecto, Relatel can now track and report the time each salesperson spends talking to potential customers. The sales team can easily get an overview of their daily progress and motivate each other to get better results.
Plecto allows Relatel to make sale-successes visible and share these with the rest of the company.
It creates an atmosphere where colleagues increasingly interact with each other based on achievements and try to share their knowledge and experience on how they reached their targets.
Emil Gjørup Pedersen, Performance Specialist at Telmore shares how he skyrocketed motivation to the best the company has ever had amongst its young call center agents, ran a performance-driven Tour de France contest, and achieved a perfect "very quick overview" of performance for the CEO while improving data accuracy with Plecto!
Stig Bruun, Data Analyst & Developer at Norlys shares how he created a performance culture driven by data-backed decisions in the multi-talented telco sales and support teams. Plecto real-time visualization, instant feedback, and rep recognition were at the core of the company's significant service quality improvements and attention to retention.
Take a look at how Sunrise improves connectivity and increases sales across individual employees, teams, and locations with Plecto! The Swiss telecommunications giant uses data visualization dashboards, slideshows, and gamification to create friendly competitions and allow their retail salespeople to do more of what they're best at... selling!
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.