Challenge: Increase sales performance with motivation

Relatel needed a tool to generate an easily accessible overview that could accurately visualize each employee’s call performance.

They wanted to take their performance data out of an internal system and bring it into their office to promote transparency and to make decision-making for each salesperson easier.

As Relatel started their search for an interactive sales dashboard to track and display KPIs, they found Plecto. 

Solution: Gamification and data visualization dashboards

When Relatel established their KPIs within Plecto’s dashboard software, they not only visualized progress but they also made it possible for all employees to track sales metrics and compare themselves with their colleagues.

Relatel particularly enjoy the ability to share success stories, visualize daily progress data and send notifications triggered by team members reaching their individual targets.

Plecto customer case study with Firmafon group

"Plecto provides us with an outstanding overview of each employee’s daily progress."

Pernille Solvig Graux

VP Sales at Relatel

Results: Real-time performance indicators increase sales

With Plecto, Relatel can now track and report the time each salesperson spends talking to potential customers. The sales team can easily get an overview of their daily progress and motivate each other to get better results. 

Plecto allows Relatel to make sale-successes visible and share these with the rest of the company.

It creates an atmosphere where colleagues increasingly interact with each other based on achievements and try to share their knowledge and experience on how they reached their targets.


Category

Sales
Customer Service


Integrations used with Plecto

Relatel Relatel HubSpot HubSpot

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