kpis articles
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
Most popular
A Guide to Average Basket Size
Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.
A Guide to Customer Lifetime Value (CLV) + How to Calculate It
Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
8 Home Security KPIs to Grow Your Business
Discover 8 home security KPIs that can help you optimize your sales processes, provide top-notch customer service, and succeed in this fast-growing industry!
15 Most Needed Logistics KPIs for 2024
Want to stay ahead of the competition in the logistics industry? Become number one in logistics with tracking these 15 logistics KPIs!
7 Crucial Customer Retention Metrics for 2024
Customer retention is a critical element of long-term business success. Learn which KPIs you should track in order to increase customer retention!
15 Insurance KPIs Your Agency Needs to be Tracking in 2024
Every insurance agency is dealing with so much data on a daily basis that it can be hard to keep up with what you need to measure. In this article, we talk you through 15 essential insurance KPIs that your agency needs to be tracking, covering sales, claims and finance.
