customer service_2 articles
5 Ways to Use Call Center Gamification to Improve Customer Service
Call center gamification is proven to improve customer service. Uncover the pros & cons of gamification, and learn 5 ways to use gamification to drive great customer service.
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5 B2B Customer Service Trends Shaping 2024 You Need to Know
Find out why B2B customer service is one of the most important contributors to long-term success, how the recent pandemic has changed customer service forever, and how to embrace five trends that will B2B customer service in 2024.
Step-by-Step Guide on Dealing with Churned Customers
Just received a churn request? Learn how to deal with churned customers and discover the steps for effective churn management
4 Ways to Celebrate Success at Work & Deliver Better Customer Service
Providing top customer service is pivotal to the entire operation of a company. Learn about the different ways to ensure that your customer service team stays motivated as you celebrate the success of your entire CS team.
5 Customer Service Dashboards Every Customer Success Team Needs
Tired of having to keep all your customer service data in your head? Here are five customer service dashboards to visualize the customer service KPIs you need to get motivated cus…
Increase Your Support Team’s Performance & Motivation With Dixa
Dixa now lets you import your realtime data straight into Plecto!
Experts Agree: Integrations are the Secret to Creating a Stronger Customer Experience
Find out how integrating your telephony data from Aircall, business analytics, and CRM data is the key to a better, more seamless customer experience!
10 Best Ways Customer Service Reps Can Build Customer Rapport
Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.
