Why Remote Teams Experience the Same KPIs Differently
Did you know? Remote teams perceive the same KPIs differently. Learn why this is so, plus some practical ways to align understanding and improve performance.
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What is CLV? A Simple Guide to Measuring and Improving Customer Loyalty
Wondering how much your customers are really worth? Learn the basics of Customer Lifetime Value (CLV), the simple formula to track it, and how to start improving it today.
The Top 12 RevOps KPIs
Explore 12 of the most common KPIs for use in your revenue operations department.
12 SLM KPIs for the Home Service Industry
Discover 12 advanced KPIs for the home service industry, including SLMs, to improve your service quality and efficiency with the Plecto x ServiceTitan integration.
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
A Guide to Average Basket Size
Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.