call centers_1 articles
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
Most popular
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
Call Center Trends to Shape 2024
New technological advancements are shaping call centers' future. Discover upcoming call center trends and stay ahead of the game!
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
The 9 Best Cold Calling Tips
Stay relevant to today’s consumers and get the most out of your efforts with these nine cold calling tips to use before, during, and after each call.
