What’s Electrika? How can I boost calls in my home service company?
What’s gamification - and why is it such a powerful tool for businesses like yours?
If you've ever wondered how real-time data and friendly competition can drive growth and engagement in a home service team, this piece is for you. We'll look at how Plecto dashboards and gamification help companies visualize performance, motivate teams, and build a win-for-all culture - using Electrika as a shining example.
What is gamification?
Gamification in Plecto turns everyday work into a source of energy and recognition. With leaderboards that inspire friendly competition, badges that reward progress, and real-time alerts that celebrate achievements, employees feel motivated and accountable — not because they’re told to, but because they’re excited to be part of the game.
Why home services teams love gamification—and you will too
Home service teams usually source data from multiple platforms - ServiceTitan, Excel, QuickBooks, and more. These teams then often find themselves in situations when obtaining insights is a fragmented and slow process, and therefore robs them of their most valuable resource - time.
Plecto solves this problem by integrating seamlessly with those platforms, acting as a single source of truth that:
- Reduces manual reporting.
- Keeps dashboards up to date with minimal effort.
- Gets everyone on the same page with live performance data.
Electrika integrated their data into Plecto’s ecosystem, moving away from spreadsheets and countless hours of reporting. In doing so, they created transparency and freed up significant time for coaching and collaboration.
Real-time dashboards in action: Electrika’s example
Electrika Home Services, a 20-year-strong electrical and HVAC firm in Montreal, was stuck in the typical pattern: delayed reports, fragmented data, and low visibility into daily performance.
They introduced Plecto dashboards tuned to KPIs such as service calls and 12-point inspections, finally making performance visible in real time. Replacing manual tracking with live data meant technicians could see how their daily work aligned with team goals.
Gamification: the game-changer
Visibility alone is powerful - but spicing it up with gamification elements like leaderboards, contests, badges, and real-time alerts elevates that power. At Electrika:
- A notable 15 – 20% performance boost.
- Friendly competition grew around who performed the best inspections or achieved goals.
- Achievements were public, celebrated, and contagious.
Instead of relying on manager nudges, motivation came naturally through shared visibility and playful competition which not only elevated the spirit of the whole office, but also had a positive impact on the results. In addition, combining dashboards with gamification led to real changes such as more 12-point inspections, more upsells, and a workplace energized by visibility, feedback, and recognition.
That’s the power of Plecto: transforming raw data into a dynamic, collaborative, and motivating force.
Bring real-time wins into your business
Dashboard tools alone stay flat. Add gamification–and data becomes dynamic, alive, and part of your culture.
If Electrika can ignite energy and growth with Plecto, so can you.
Want help setting up Plecto dashboards tailored to your home service KPIs—or designing gamified boards like Electrika’s? Just say the word, and we’ll build it together. If you still don’t believe us, get your hands on the real thing and sign up for our 14-day free trial to really see what it’s all about.
