customer service_3 articles
Top 6 Customer Service Metrics You Should Measure in 2024
Trends all always changing, so find out what customer service metrics you need to track in 2024.
Most popular
8 Essential Customer Service Skills to Master in 2024
Discover the 4 key elements of great customer service and the 8 essential customer service skills your team must master to meet customers’ expectations in 2024.
5 Steps to Set SMART Goals in Your Call Center Teams
SMART goals can help your call center teams overcome challenges to productivity and performance. Here’s how to create them effectively.
Customer Success vs Sales - How to Achieve a Winning Combination
Discover the surprising similarities and differences between customer success vs sales – and how the right cooperation can reduce churn and increase revenue!
From Lost to Loyal: Successful Strategies for Winning Back Lost Customers
Are you struggling with lost customers? Discover our seven most proven strategies for winning back lost customers in 2023 and elevate your business today.
The Ultimate Guide to Using Social Media for Customer Service
Want to use social media to answer customers’ queries and concerns? Learn how to provide exceptional customer service on social media with these tips.
Automated Customer Service: Definition, Pros, Cons, & Best Practices
Customer service automation can improve customer satisfaction and reduce support staff costs. Read our full guide with the pros, cons, and best practices to use.
The Role of AI in Customer Service
Find out how companies are harnessing the benefits of using AI in customer service to cut costs, improve customer satisfaction, and provide better service.
