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Number of New Refunds

Number of times your company has paid the money back to unsatisfied customers.

Number of New Refunds

What is Number of New Refunds?

This KPI keeps track, in real-time, of the number of times your company has refunded a customer that was unhappy with either the product or the service bought. It’s very useful for companies to get a better insight into the clients’ behavior, especially if they are showing dissatisfaction. You might want to reconsider your product and maybe adapt it to your customers’ needs or cheer up your Customer Service team to try to reduce the number of refunds.

You can also combine this KPI with the Value of New Refunds, to not only get how many refunds you’ve done in the last period but also the total amount of money they sum. This is the amount of money that your company could be earning by increasing your clients’ satisfaction.

Pre-built widgets to display Number of New Refunds

Number of New Refunds vs Last Month

month to date

Number of New Refunds vs Last Month

How to calculate Number of New Refunds?
(
Count(New Refund)
)
Supported integrations
Stripe Stripe

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