Number of New Refunds
Number of times your company has paid the money back to unsatisfied customers.
What is Number of New Refunds?
This KPI keeps track, in real-time, of the number of times your company has refunded a customer that was unhappy with either the product or the service bought. It’s very useful for companies to get a better insight into the clients’ behavior, especially if they are showing dissatisfaction. You might want to reconsider your product and maybe adapt it to your customers’ needs or cheer up your Customer Service team to try to reduce the number of refunds.
You can also combine this KPI with the Value of New Refunds, to not only get how many refunds you’ve done in the last period but also the total amount of money they sum. This is the amount of money that your company could be earning by increasing your clients’ satisfaction.
Pre-built widgets to display Number of New Refunds
Number of New Refunds vs Last Month
How to calculate Number of New Refunds?
( Count(New Refund) )
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.