team.blue (formerly Zitcom) is the parent company of 30 different cloud and hosting brands in Europe including ScanNet, Wannafind, and DanDomain. With almost 200,000 customers, more than 1000 employees and a market valuation of more than 1 billion USD, team.blue is a busy tech giant experiencing significant growth.
Contact
Anders Eiler
CSO for E-commerce, team.blue
Challenge
team.blue handles huge amounts of data distributed across their various brands every day. Before adopting Plecto, team.blue was not able to utilize its data to the full extent. Anders Eiler, CSO for E-commerce for team.blue Denmark, says the company lacked a means to easily view and engage with their KPIs.
”We had no way to track and present targets and achievements in an engaging and motivating way for employees,” he says.
Among team.blue's biggest priorities in selecting a visualization tool was ensuring it offered a wide array of integrations. The most important integration for team.blue was Flexfone. Flexfone has been with team.blue through their many years of growth, and thanks to a direct integration with Plecto, team.blue was able to visualize their important business KPIs from Flexfone in Plecto.
Solution
team.blue started with Plecto by using the integrations with Flexfone and Intercom to showcase their real-time customer support data. Since then, they’ve used the Plecto API to integrate and visualize their sales data. To maintain engagement and motivation, team.blue has several Plecto screens around the office, giving all employees insights on their performance.
"We use Plecto to show progress versus targets, but also to visualize our agents' 'pending work,' outbound calls due today, sales requests we need to answer and much more—it helps us get an overview of our current state," Anders says.
"We use Plecto to show progress versus targets, but also to visualize our agents' 'pending work,' outbound calls due today, sales requests we need to answer and much more—it helps us get an overview of our current state."
Anders Eiler
CSO E-Commerce, team.blue Denmark
team.blue started using Plecto with only a few integrations, but today they use many, including Google Analytics, Google Ads, Facebook, Intercom, and several others through Zapier. They’ve continued using Flexfone as one of their most essential data sources.
With Flexfone, Anders can see how many agents are speaking at the moment, as the data updates in Plecto within seconds. ”The integration with Flexfone allows me to get a fast overview of the number of inbound calls distributed on teams and employees," he says. "One of the great things about Flexfone and Plecto combined is that the integration uses webhooks, which gives us real-time time insights.”
Anders also has high words of praise for Plecto's Customer Success team, whose work he describes as "excellent."
"Gathering a lot of data in one place can be complex, but whenever help is needed, whether it is in the onboarding process or when you get a new idea for a motivating dashboard, the Plecto team is always there to help you," he says.
With Plecto's gamification features, Anders and the rest of the management team have found an easy way to motivate their employees to perform better. They use different notifications for their sales and development departments to celebrate every win and acknowledge colleagues when they do a great job.
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Plecto solved team.blue’s problem: it has given team.blue a clear overview of pending tasks and overall performance. But it has done much more than that. Gamification and visualization has helped team.blue increase employee engagement.
”Through gamification and visualization, Plecto has helped improve the company culture. We now experience a much better buy-in from our employees who take responsibility for the company’s key results," Anders says.
"There’s a great team focus on 'getting the numbers green' by achieving targets. The increased engagement and motivation help us reach ambitious goals.”
team.blue has experienced the power of Plecto, and Anders recommend everyone who considers a visualization tool to try it out.
"The effects show immediately and gives a better transparency to all employees, raising their motivation and desire to do good for the sake of the team and the company," he says. "Plecto has definitely helped us improve performance."
"The effects show immediately and give a better transparency to all employees, raising their motivation and desire to do good for the sake of the team and the company. Plecto has definitely helped us improve performance."
Anders Eiler
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*Disclaimer: We are committed to data privacy. All dashboard images in this blog post have been provided by our customer, team.blue. Names, identification photos, and some data have been altered for security. Plecto does not access customer dashboards without written consent.
Anders Eiler
CSO for E-commerce, team.blue
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