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Features

How Plecto helps improve
contact center performance

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Empower your team with data knowledge

Harness the power of data visualization to display your KPIs in engaging and informative ways, keeping your team updated at all times.

Learn all about data viz
Coaching

Invest in employee success with coaching

Get your contact center agents in top form through tailored and optimized coaching strategies.

Discover coaching best practices
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Gamify for employee success

Turn work into fun and bring your data to life! Discover how gamification can revolutionize employee engagement and motivation throughout the contact center.

Explore Plecto's gamification features
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Jesper Sebastian Larsen

Head of Nordic Sales, Ageras

"Plecto is great for showing the whole team's results for all kinds of people. From not knowing anything about how other people are performing to now being able to see the results of colleagues, this brings out the competitiveness in our salespeople. So it actually gives them a huge lift in their performance."

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Emil Gjørup Pedersen

Performance Specialist, Telmore

"The impact of Plecto can be seen in daily interactions, where there are employees pointing to the dashboard screen and saying, ‘Hey, you’re up there on the leaderboard’ to a colleague or laughing at the YouTube videos. This has definitely led to an increase in happiness to be at work."

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Niklas Meyer

Partner & COO, PL & Partners

"Since our problem was transparency and lack of system, we needed something to be out in the open. Culture-wise, implementing Plecto has been quite a lift, because everyone is aware how much we're working at, how much we're doing, what has been the latest client, who's the next bigshot in the pipeline as well."

Read the POS Nation case study
Dashboard example

Show your activities like this
contact center dashboard example.

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Gamification use case

How can I use
gamification in our contact center?

What is gamification?
Gamification means turning your team's everyday call center activities into tasks that include
points, badges, and other game-like elements. Why? Ultimately, to make everyday tasks more fun.

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Competitions to close more tickets

Whether it's working as a team or everyone for themselves, you could run other contests like fastest handling time, quickest resolver, or most calls answered.

These fun contests take just 3 steps to set up and are the ultimate way to tap into your team's competitive nature and make completing everyday call center activities fun!

Send celebratory notifications for calls, ratings, or resolutions

Send a notification to show up on your screens when someone gets a 10/10 rating. Or let someone "spin the wheel" when they hit their quota 3x in a row

Choose from some of our notification options:

  • Personalized video plays on screen
  • Send a notification to Slack/Microsoft Teams
  • Award virtual coins to spend in the Reward Store
  • Chance to "spin the wheel" and win a prize
  • Sounds play on Sonos speaker
  • Flashing Philips Hue lights

Learn more

Blog - CX - Notification on a device
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A gold star to your call center rock star

It's a bit awkward wearing a gold star at work; award virtual achievement badges instead that show up as icons next to the names of your employees on dashboards.

Give your highest achieving rep a virtual "Top performer badge" or "Best office mood spreader" for the call center clown of the month.

Learn more

The best ROI starts with a small reward

A little prize goes a long way; offer your employees the chance to win a dinner out, movie tickets, coffee delivered by the CEO, or anything else you think of.

With our Reward Store, employees earn virtual coins that can be redeemed for the real-world prizes you choose. Tie it to your contest and you're employees will be even more motivated to close those tickets!

Discover more

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Features

More features for contact centers

Effortlessly switch between individual and team view.

Managing a big call center team? With Dynamic Dashboards, you can create one dashboard that you can filter to see an overall team performance view or filter by employee.

Learn more
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What are performance agreements?

Think of these as agreeing upon a certain KPI and a certain target to reach for each individual employee. You can choose different KPIs for different employees and different targets, too.

Why are they great?

Your longest-standing employee may have years of experience as your junior rep. Keep targets realistic and achievable for everyone by creating custom targets based on experience, expectations, and ease of achievement.

Learn more
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Why One-on-Ones?

You're probably already doing some sort of one-on-ones, or at least you should be. Get to the heart of each employee's performance and build personalized long-term plans together.

How Plecto's digitalized One-on-Ones make your life easier:

  • Centralized in the same place as their KPIs. No searching through 7+ systems.
  • Save hours on all your employees' 1:1s. No planning/printing useless sheets of paper only to be thrown away and forgotten.
  • Sook back on previous conversations and make sure your employees are actually improving over time!
Explore more
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Save your time and resources by automating reports and presentations

Here's what's great about Plecto reports:

  • Re-use the same formulas you’ve used on dashboards
  • Customize with up to 20 KPIs in 8 different formats
  • Drill downs by specific metrics (e.g., data source fields, teams, employees)
  • No limit on the number of reports you can create
  • Schedule reports to be sent to you or your colleagues inbox
  • Export your reports as presentations whenever you need
  • Combine KPIs from your CRM, telephony system, prospecting tool, or any other of your everyday apps to get a holistic view of your team’s performance

Plus, instantly export your reports as ready-to-present in the following formats:

  • PowerPoint
  • PowerPoint as images
  • Excel spreadsheet
Read more
Get started

Start creating your
contact center dashboard now.

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Dashboard builder

Select your system. Select your KPIs. Connect your data. Done in under 15 minutes!

Start building
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Drag-and-drop formula templates

Use building blocks by selecting from pre-made formulas and widgets made for teams like yours.

Start with blocks
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Dashboard templates

Download a complete dashboard based on a specific system and KPI; for example, a Zendesk tickets dashboard.

Download template
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Customer stories

Contact center customer success
stories. Are you next?

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Visualizing sales data like a boss

With its HubSpot integration, Plecto helps Radiant collect data on 50M+ DKK of revenue

Read more
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Bringing it home

Home Østerbro upgrades to digital dashboards and levels up its sales success

Read more
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From startup to the European market

Copenhagen haircare brand achieves 700% growth with Plecto dashboards

Read story
Integrations

All your team's KPIs.
All in one place.

Take your CRM, helpdesk, and telephony systems' KPIs and show your team how they're doing in one simple dashboard view in just seconds.

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+100 integrations available

KPIs

Get inspired by these
common contact center KPIs

Average Resolution Time (ART)

The average length of time for customer support to resolve customer issues.

Read more

Customer Satisfaction Score (CSAT)

Measures how happy your customers through feedback and ratings.

Read more

Average Abandonment Rate

The percentage of calls that hang up before getting through to an agent.

Read more

First Call Resolution Rate

The percentage of calls resolved during first contact, without the need to follow up.

Read more

Percentage of Closed Support Tickets Rated

Percentage of times you've been rated by customers after resolving their support tickets.

Read more

Number of Waiting Calls

The number of queued calls that need to be answered as soon as possible.

Read more
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