Percentage of Closed Support Tickets Rated
Amount of times that you have been rated by customers after solving their support tickets.
What is Percentage of Closed Support Tickets Rated?
Every company wants a high rate that shows the efficiency and courtesy of its Customer Service department. It’s important, therefore, to know if customers are actually evaluating their experience with your team.
This percentage gives you the overview you are looking for. You have a wide variety of options to choose from in regard to how you want to display it. For instance, you can select the time period that you want to focus on; daily, weekly, monthly, etc.
Moreover, you can also decide to show the percentage each employee is getting, in either a leaderboard with a top 3 or with a list with all of them. This is valuable for them to keep the energy and motivation flowing in the office, and also for the manager to have a more accurate idea of who might be in need of some more training.
Pre-built widgets to display Percentage of Closed Support Tickets Rated
month
Percentage of Closed Support Tickets Rated
day
Percentage of Closed Support Tickets Rated
month
Percentage of Closed Support Tickets Rated per Employee
month
Percentage of Closed Support Tickets Rated per Employee
How to calculate Percentage of Closed Support Tickets Rated?
(
Count(Received Rating).Date(Created Date) /
Count(Closed Support Ticket).Date(Close Date)
)
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
