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Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Percentage of Closed Support Tickets Rated

What is Percentage of Closed Support Tickets Rated?

Every company wants a high rate that shows the efficiency and courtesy of its Customer Service department. It’s important, therefore, to know if customers are actually evaluating their experience with your team.

This percentage gives you the overview you are looking for. You have a wide variety of options to choose from in regard to how you want to display it. For instance, you can select the time period that you want to focus on; daily, weekly, monthly, etc.

Moreover, you can also decide to show the percentage each employee is getting, in either a leaderboard with a top 3 or with a list with all of them. This is valuable for them to keep the energy and motivation flowing in the office, and also for the manager to have a more accurate idea of who might be in need of some more training.

Pre-built widgets to display Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

month

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

day

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated per Employee

month

Percentage of Closed Support Tickets Rated per Employee

Percentage of Closed Support Tickets Rated per Employee

month

Percentage of Closed Support Tickets Rated per Employee

How to calculate Percentage of Closed Support Tickets Rated?
(
    Count(Received Rating).Date(Created Date) / 
    Count(Closed Support Ticket).Date(Close Date)
)

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