kpis articles
10 Essential KPIs for HubSpot Users
Discover 10 essential KPIs for HubSpot users to enhance CRM operations with Plecto integration, leading to increased sales, improved marketing, and responsive customer support!
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10 Important Financial KPIs to Track in 2026
Is your business truly profitable? Master the 10 essential financial metrics—from ARR and Working Capital to ROAS—and learn the formulas to drive data-driven growth.
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
12 Key KPIs for the Home Service Industry
Stop guessing and start growing. Explore 12 vital KPIs for HVAC and home service firms to optimize job costing, reduce call abandonment, and lead your team to record success.
12 Key Help Desk KPIs You Should Be Tracking in 2026
Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics in 2026
CSAT vs. NPS vs. CES: Which customer retention metric is right for your business? Discover how to measure satisfaction and loyalty with proven formulas and 2026 benchmarks.
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handling Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
