kpis articles
10 Essential KPIs for HubSpot Users
Discover 10 essential KPIs for HubSpot users to enhance CRM operations with Plecto integration, leading to increased sales, improved marketing, and responsive customer support!
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10 Important Financial KPIs to Track in 2025
Learn about ten important financial KPIs that will help you measure and analyze your company’s financial state so you can stay on track – and increase profits.
10 Customer Experience KPIs for 2025
From reducing churn and reply times to improving lifetime value, discover 10 CX KPIs to optimize your customer service in 2025!
12 Key KPIs for the Home Service Industry
Dive into 12 essential KPIs to boost revenue, customer satisfaction, and operational efficiency in the HVAC/home services industry.
12 Help Desk KPIs You Should Be Tracking
Discover the 12 help desk KPIs that will tell you whether you’re providing the top-notch support that will secure customer loyalty – and win new referrals!
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
