Visualize call data in real time
Monitor live 3CX call volume on Plecto dashboards. Track inbound, outbound, and missed calls to ensure total availability.
Drive results with leaderboards
Motivate teams with real-time leaderboards. Rank agents by talk time and call volume to spark performance and healthy competition.
Analyze quality and wait times
Track wait times and call durations. Optimize staffing levels to ensure every customer receives high-quality, timely assistance.
Connect voice data to CRM
Sync 3CX with CRM data. Visualize how calling patterns directly correlate with deal progression and revenue growth.
Automate communication reporting
Eliminate manual exports. Automatically pull 3CX metrics into Plecto for instant, accurate insights into your team’s communication performance.
Celebrate wins instantly
Trigger notifications for call milestones. Celebrate team successes on office TVs as they happen within the 3CX platform.