Both Plecto and Intramanager are great tools for contact center teams. However, if you're looking to combine advanced data visualization with motivating gamification and coaching tools, then Plecto is the clear choice.
With Plecto you can build custom KPIs and perform advanced calculations tailored to your business needs. Intramanager is great for basic visualization, but struggles with more complex calculations.
Plecto has a dedicated reporting tool, giving your team BI-level performance insights and saving you hours of time. Intramanager has no distinct reporting feature.
Plecto integrates with 150+ of the most popular systems and databases on the market. Intramanager integrates with approximately 50 systems.
Unsure about the differences between Plecto and Intramanager? Learn what features are in each platform in the table below.
Now let's dig into the different gamification features in each platform.
Emil Gjørup Pedersen
Performance Specialist, Telmore
"The live part of the sales competitions has worked wonders with Plecto. Our agents can see how their colleagues are doing all the time. So basically every time someone goes ahead, you can see it, you can up your motivation and you can try to sell even harder."
Visualize your team's KPIs on TV dashboards around the office:
Incorporate gamification into your daily workflow to make hitting your KPIs fun!
Easily connect your sales, CRM, telephony and helpdesk tools to Plecto with plug-and-play integrations, SQL, or custom APIs.
✖ Not available in Intramanager
Don't wait for quarterly reviews to act on insights. Make performance coaching fluid, focused, and real-time.
Anders Eiler
CSO, team.blue
"Through gamification and visualization, Plecto has helped improve the company culture. We now experience much better buy-in from our employees who take responsibility for the company's key results."
Take your CRM, helpdesk, and telephony systems' KPIs and show your team how they're doing in one simple dashboard view in just seconds.
Lennart Thomsen
System Responsible, Rema 1000
"With Plecto, we shortened our response time from 6 minutes to 1 minute. The agents are much more efficient."
At Plecto we provide you with the support and resources to boost the performance in your contact center.
Let's perfect your setup with a free kickoff call + 2 free hours of onboarding with your Customer Success Manager. After onboarding, our support is always available by phone, chat, or email whenever you need it.
Check out our Help Center for tons of videos, guides and other material to help at any time of your Plecto customer journey.
Use our dedicated Plecto Expert Service team if you want your setup taken to a more technical next level (for additional paid hours).
Introducing your new biggest timesaver. Save hours of time by enjoying automated reports that update in real-time. Just set them up once and then you are good to go!
New meeting booked? Reached a revenue milestone? Celebrate as it happens with real-time with instant notifications on your office TVs to fire up your team.
Our mobile app lets employees stay in the loop when wherever they are working. Normally in the office? Showcasing your performance on TVs around the office is the perfect way to boost motivation and engagement.
You might be forgiven that for getting confused between Plecto and Intramanager. While it's true that we have a lot of similar features, Plecto comes with a more advanced calculation engine so you can get deeper insight into your data.
Yes! Plecto is designed for everyone to use and you don't need any BI or coding experience to use our platform. However, if you do need help with building your setup then our Expert Service and Customer Success teams will be able to help do this for you.
Again, 100% yes! Plecto was originally built for call and contact center and our main features have all been developed with contact centers in mind.
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