Value of Refunded Charges

What is Value of Refunded Charges?

Sometimes, a customer questions a charge from your company on their credit card, and it’s the organization that proves whether the charge was actually legitimate or not. When the result is that the charge was a mistake and shouldn’t have been done, the company proceeds with the refund of the charge made.

This KPI, therefore, keeps track of the total amount of money that your company has had to pay back to customers after a wrong charge on their credit card. Usually, what this KPI shows is the money that shouldn’t have been charged in the first place, so it doesn’t necessarily relate to your MRR.

However, it still gives you great insight into your finance and the Customer Service experience your customers are getting from your company. Moreover, visualizing this KPI can also help you spot a mistake in the communication or in your Customer Service, which might be leading your customer to misunderstand the terms and conditions more regularly than usual.

Pre-built widgets to display Value of Refunded Charges

month to date

Value of Refunded Charges

(
Sum(New Charge,Amount refunded)
)

Supported integrations

Stripe