Number of New Disputes
Amount of times a customer has questioned your charge with their card issuer.
What is Number of New Disputes?
This KPI keeps count of the amount of times a customer has reached out to you due to a charge you’ve made on their account. When this happens, the organization has the opportunity to respond to the dispute providing evidence to show that the charge is legitimate.
This KPI, therefore, keeps track of the total amount of times a charge made by your company has been questioned by your customers over the last period. It’s usually calculated on a monthly basis, but this period can also be modified to fit your company’s needs better.
By visualizing this KPI, you enable your team to keep an eye on the times that the company has been asked for proof or refund, regardless of whether you ended up paying it back or not. This gives you a better insight into your finances, as well as your customer’s experience with the product/service. Moreover, it can also serve as a learning to spot a mistake in the communication or in your Customer Service, which might be leading your customer to misunderstand your terms and conditions more regularly than usual.
Pre-built widgets to display Number of New Disputes
Number of New Disputes vs Last Month
How to calculate Number of New Disputes?
( Count(New Dispute) )
How it works
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