Value of New Refunds
Amount of money that your company is paying back to a customer who is not satisfied with the product or service bought from you.
What is Value of New Refunds?
This KPI will show you in real-time the total amount of money that your company is paying back to customers that asked for a refund because of a bad product or service they bought. It is very useful for companies to keep an eye on this KPI to get an accurate insight into the benefit they are not getting due to unsatisfied clients. Having this overview allows your organization to act fast on it if the KPI gets higher than usual so that the overall performance of your company doesn't get affected.
Moreover, you can also use this KPI to get valuable learnings for your Customer Service team, which are often the ones dealing with unsatisfied clients. A high value of new refunds can mean that either the product needs to be adapted to your clients' demands, or that your team needs some training and motivation to increase the customers' satisfaction. In any case, this KPI will point you in the right direction to improve your refunds.
Pre-built widgets to display Value of New Refunds
Value of New Refunds vs Last Month
How to calculate Value of New Refunds?
( Sum(New Refund,Amount) )
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.