Value of New Disputes
Total value charged that customers have questioned to the company in the last period.
What is Value of New Disputes?
A dispute occurs when a client questions a charge received from your company with their card issuer. When this happens, the organization has the opportunity to respond to the dispute providing evidence to show that the charge is legitimate and.
This KPI, therefore, keeps track of the total value that has been questioned by your customers over the last period. It’s usually calculated on a monthly basis, but this period can also be modified to fit your company’s needs better.
By visualizing this KPI, you enable your team to keep an eye on the value that the company has been asked for, regardless of whether you ended up paying it back or not. This gives you a better insight into your finances, as well as your customer’s experience with the product/service. Moreover, it can also serve as learning to spot a mistake in the communication or in your Customer Service department, which might be leading your customer to misunderstand your terms and conditions more regularly than usual.
Pre-built widgets to display Value of New Disputes
Value of New Disputes vs Last Month
How to calculate Value of New Disputes?
( Sum(New Dispute,Amount) )
How it works
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