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Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Number of New Support Tickets

What is Number of New Support Tickets?

This KPI will count how many clients have requested help through your support channel and are therefore waiting for an answer. This KPI can be very useful to give you a better insight into how your product is performing, and potential improvements that can be made.

You can also set this KPI so that it will count every support ticket that has been answered by each one of your customer service employees. You can even use some gamification and display this count as a leaderboard with your top 3 employees of the day or week.

Pre-built widgets to display Number of New Support Tickets

Number of New Support Tickets per Employee

month

Number of New Support Tickets per Employee

Number of New Support Tickets

day

Number of New Support Tickets

Number of New Support Tickets vs Last Month

month to date

Number of New Support Tickets vs Last Month

How to calculate Number of New Support Tickets?
(
    Count(New Support Ticket).Date(Created Date)
)

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