Number of New Support Tickets
Amount of clients that have contacted your support channel and need to be answered.
What is Number of New Support Tickets?
This KPI will count how many clients have requested help through your support channel and are therefore waiting for an answer. This KPI can be very useful to give you a better insight into how your product is performing, and potential improvements that can be made.
You can also set this KPI so that it will count every support ticket that has been answered by each one of your customer service employees. You can even use some gamification and display this count as a leaderboard with your top 3 employees of the day or week.
Pre-built widgets to display Number of New Support Tickets
month
Number of New Support Tickets per Employee
day
Number of New Support Tickets
month to date
Number of New Support Tickets vs Last Month
How to calculate Number of New Support Tickets?
(
Count(New Support Ticket).Date(Created Date)
)
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
