Number of Closed Support Tickets
Amount of clients that contacted your support channel and have already been answered.
What is Number of Closed Support Tickets?
This KPI will count how many clients who requested help through your support channel have already been answered and, therefore, count as a closed support ticket. This KPI can be very useful to give you a better insight into your support team’s workflow and performance.
You can also set this KPI so that it will count every support ticket that has been answered by each one of your customer service employees. You can even use some gamification and display this count as a leaderboard with your top 3 employees of the day or week.
Pre-built widgets to display Number of Closed Support Tickets
day
Number of Closed Support Tickets
day
Number of Closed Support Tickets
month
Number of Closed Support Tickets
month
Number of Closed Support Tickets per Employee
How to calculate Number of Closed Support Tickets?
(
Count(Closed Support Ticket).Date(Close Date)
)
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
