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Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Number of Closed Support Tickets

What is Number of Closed Support Tickets?

This KPI will count how many clients who requested help through your support channel have already been answered and, therefore, count as a closed support ticket. This KPI can be very useful to give you a better insight into your support team’s workflow and performance.

You can also set this KPI so that it will count every support ticket that has been answered by each one of your customer service employees. You can even use some gamification and display this count as a leaderboard with your top 3 employees of the day or week.

Pre-built widgets to display Number of Closed Support Tickets

Number of Closed Support Tickets

day

Number of Closed Support Tickets

Number of Closed Support Tickets

day

Number of Closed Support Tickets

Number of Closed Support Tickets

month

Number of Closed Support Tickets

Number of Closed Support Tickets per Employee

month

Number of Closed Support Tickets per Employee

How to calculate Number of Closed Support Tickets?
(
    Count(Closed Support Ticket).Date(Close Date)
)

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