Build real-time Zisson dashboards and reports in Plecto with your custom KPIs, and use Plecto's gamification and coaching to motivate your teams.
Our streaming integration with Zisson enables you to visualize numerous metrics with a refresh rate of 10-30 seconds, so your team can always stay on top of their performance. The metrics we support for streaming are: Waiting Callers, Minimum & Maximum Wait Time, Avg Wait Time, Queue Agents, Waiting Agents, and Available Agents.
Learn more about connecting Zisson to Plecto
Give your support team the complete the picture into their performance. Integrate Zisson with Plecto to identify trends, uncover insights, and deliver better customer service.
Keep your entire team informed with your KPIs displayed on TV screens around the office. Build a culture driven by data and shared responsibility by making performance visible and accessible.
Hit a new CSAT high? Closed a record number of tickets? Use gamification to celebrate the achievements of your team and ensure that motivation and engagement stays high around the office.
| Types of data | Update frequency | Default member field | Default date field | Supports custom fields | Supports automatic registration deletion | Supports relations |
|---|---|---|---|---|---|---|
| Agent activities | Every 2m | |||||
| Conversations | Every 2m | |||||
| Queues sessions | Every 2m | |||||
| Invitations | Every 2m | |||||
| Peer sessions | Every 2m | |||||
| Realtime metrics | Streaming (~30s) | |||||
| Queues | Every 2m |
