Zisson x Plecto
Build real-time Zisson dashboards and reports in Plecto with your custom KPIs, and use Plecto's gamification and coaching to motivate your teams.
Real-time streaming integration
Enjoy Zisson support dashboards that update in seconds
Our streaming integration with Zisson enables you to visualize numerous metrics with a refresh rate of 10-30 seconds, so your team can always stay on top of their performance. The metrics we support for streaming are: Waiting Callers, Minimum & Maximum Wait Time, Avg Wait Time, Queue Agents, Waiting Agents, and Available Agents.
Why connect your Zisson data to Plecto
A real-time overview of your contact center operations
Give your support team the complete the picture into their performance. Integrate Zisson with Plecto to identify trends, uncover insights, and deliver better customer service.
Display your core metrics on TVs around the office
Keep your entire team informed with your KPIs displayed on TV screens around the office. Build a culture driven by data and shared responsibility by making performance visible and accessible.
Celebrate milestones with engaging gamification
Hit a new CSAT high? Closed a record number of tickets? Use gamification to celebrate the achievements of your team and ensure that motivation and engagement stays high around the office.
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