Get your key call KPIs in one place
Get a complete overview of your call data with Plecto’s dashboards. Track all the important contact center KPIs such as first response time, average handling time and more. Customize your contact center stats so you can compare your team’s current data with that of the last month, week or year.
Understand performance trends in seconds
Say goodbye to working in silos and breakdowns in communications. With your data visible on TV dashboards around the office for the whole team to see, everyone can easily identify service levels and see whether the team is on target.
Celebrate the success of your reps
Turns routine tasks into fun and motivating activities with gamification. Introduce notifications and achievements to recognize top performance and hold contests to tap into that competitive instinct!